Amanda Cooper
Jenkintown,PA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sunrise Senior Living
09.2019 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Medication Technician
Sunrise Senior Living
10.2017 - 08.2020
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Followed directions of licensed nurses to administer medications and treatments.
Lead Care Manager
Sunrise Senior Living
10.2018 - 08.2019
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assessed clients and developed plans to meet needs.
Education
GED -
Temple University
Philadelphia, PASkills
- Customer Service
- Guest Relations
- Office Administration
- Cash Handling
- Mail Distribution
- Clerical Support
- Call Routing
Timeline
Front Desk Receptionist
Sunrise Senior Living
09.2019 - 10.2023
Lead Care Manager
Sunrise Senior Living
10.2018 - 08.2019
Medication Technician
Sunrise Senior Living
10.2017 - 08.2020
GED -
Temple University