Amanda Cooper
Summary
Experienced professional document management specialist skilled in organizing, maintaining, and securing digital and physical records. Collaborative and adaptable, with a proven track record of achieving results and meeting changing needs. Demonstrates exceptional attention to detail, problem-solving skills, and adaptability honed over 25 years of diverse roles. Adept at collaboration and customer service, consistently optimizing workflows and enhancing service quality through effective multitasking.
Overview
25
25
years of professional experience
Work History
Document Management Technician
MES Solutions
03.2020 - Current
- Maintain confidentiality of all medical information in accordance with HIPAA regulations. Meticulously manage and organize patient records, ensuring strict HIPAA compliance while streamlining document retrieval processes for examinations and depositions.
- Collaborate with cross-functional teams to ensure seamless information flow, facilitating timely access to critical medical documents for examinations and legal proceedings.
- Provide crucial support to healthcare professionals and legal teams by maintaining a well-organized, easily accessible document management system, enhancing overall service quality.
- Streamline document management for examinations and depositions, ensuring HIPAA compliance. Process requests promptly, optimizing workflows for efficient record retrieval and shipment.
Quoting Assistant
Hill Aerosystems Inc
01.2017 - 01.2019
- Fostered strong relationships with internal teams and clients, facilitating smooth communication. Contributed to a cohesive work environment.
- Streamlined filing systems and optimized office supply management.
- Analyzed aerospace data for precise quotes, maintaining confidentiality and protected sensitive information.
Front End Lead and Inventory Control
Bed Bath and Beyond
01.2008 - 01.2017
- Conducted all customer service activities in a prompt, courteous and effective manner
- Completed weekly markdowns in a timely manner and corrected any pricing and ticketing issues
- Successfully trained associates on policies, procedures and performed operations.
Price Change Team Lead
Macy's
01.2000 - 01.2008
- Reviewed and assessed weekly workload for price change planner
- Determined and successfully coordinated team and individual work assignments
- Verified all tasks performed by the team to ensure accuracy
- Trained and supervised associates on tools, policies and procedures.
Education
Associate of Arts -
Green River College
Auburn, WA06.2001
High School Diploma -
Kent Meridian High School
Kent, WA06.1998
Skills
- Teamwork orientation
- Workflow management
- Policy enforcement
- Records management
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Adaptability and flexibility
Timeline
Document Management Technician
MES Solutions
03.2020 - Current
Quoting Assistant
Hill Aerosystems Inc
01.2017 - 01.2019
Front End Lead and Inventory Control
Bed Bath and Beyond
01.2008 - 01.2017
Price Change Team Lead
Macy's
01.2000 - 01.2008
High School Diploma -
Kent Meridian High School
Associate of Arts -
Green River College
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