AMANDA COOTS
Omaha,NE
Summary
Versatile Administrative professional well-versed in data entry, AR department experience, HIPAA and transparency compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Experience in a wide variety of software programs. Meticulous administrative professional bringing demonstrated success in managing the reconciliation of payments and allocating to correct client accounts as AR. Collaborating with management to foster efficiency. Accustomed to variety of office equipment.
Overview
15
15
years of professional experience
Work History
Settlement Specialist
My Staff Inc
Omaha , NE
11.2021 - 12.2021
- Daily creating, processing, posting, depositing, and recording of client payments who had either credit with the company or had just purchased livestock.
Gap
01.2021 - 11.2021
- Had a beautiful baby girl
Accounting Administrative Assistant
Aureus Group\C&A Industries, Inc
Omaha , NE
07.2018 - 01.2021
- Provide accounting assistance via administrative duties such as data entry, bookkeeping, ultra-precise attention to detail, authentic phone etiquette and genuine customer service.
Document Control Specialist
Express Services, Inc
Omaha , NE
03.2018 - 07.2018
- Administrative assistance in the preparation, construction and sodality required for a vital business launch; Secure sanitization and decommission of donated electronics and hazardous e-waste biproducts.
Executive Administrative Assistant
ACASS-Systems
Omaha , NE
01.2018 - 03.2018
- Extensive coordination with accounts payable department for payments or purchase orders for the daily invoice intake
- Piloted the initial implementation of digital documentation and systemization.
Collections Specialist
Alorica Calling Center
Omaha , NE
11.2017 - 01.2018
- Conducted inbound and outbound calls to previous owners who leased a vehicle
- These payments are collected on behalf of the Lessor
- By reason of unpaid fees/fines, taxes, and excessive mileage, damages, disposition & inspection fees people may owe.
Customer Care Voice Associate
NTT Data Services, LLC, FKA Dell
Lincoln , NE
03.2017 - 11.2017
- Inbound calls from account holders with retirement accounts and annuities, sometimes structured settlements
- Many calls where informational and instructional; others consisted of correspondence with financial facilities or funeral homes
- Aiding account holders with complicated form completion when revue sting disbursements, advisement of penalties, where they are currently allocated & when reallocation of funds is allowed and beneficiary confirmation as well
- Handled inbound/outbound calls Assisted clients with questions resolved complaints and other issues to customers' satisfaction
- Managed customer accounts Provided policy and service information Responded to claim inquiries Data entry.
Customer Care Representative
Early Out Services, Inc
Omaha , NE
05.2016 - 11.2016
- Notification and education for those who owe on medical bills for multiple local hospitals
- Advisement of, then consent and informing of required guidelines to generate an affordable payment plan
- Presentation of client offered financial assistance options and/or retaining and posting electronic payments towards their balance owed.
Order Assembly & Quality Control
Omaha Steaks, Inc
Gretna , NE
11.2015 - 02.2016
- Assemble and pack custom sized coolers with promotional info, specifically measured dry ice and of course frozen product
- Assembly line stations and protocols allow the verification of accuracy for each order prior to shipment
- Assembled custom orders
- Assembled packing labels Determined work orders Assisted in production lines
Inbound Call Representative
Omaha Steaks, Inc. Call Center
Omaha , NE
11.2014 - 02.2015
- Order creation for customers on inbound calls; scheduling of delivery and processing of payment
- Navigation of company intranet and memorization of small script was required.
Office and Inventory Manager
Bill Smith, Inc. Appliance & Home Electronics
Marco , FL
11.2010 - 03.2014
- Maintain an accurate, secure, and revolving inventory for showroom, stock, and custom orders
- Scheduling of deliveries\installations for multiple independent contractors; operating of cash register, finance application processing and customer service
- Completion of daily finance report ensuring accurate sales accounting with 100% accountability.
Financial Supervisor/Office Manager
SEGA, GameWorks
Tampa , FL
09.2008 - 05.2010
- Management of inventory for office equipment, assist in event planning, oversee payroll, and sustain proper staffing
- Retain rapport with multiple vendors, invoice organization and meticulous ledger recording & balancing.
Assembly Worker
Ford Motor Co, Automotive Components Holding
Saline , MI
07.2007 - 07.2008
- Manufacturing duties required to assemble the Ford Escape dashboard (for me) included the installation of climate & audio controls, navigation units and glove boxes; use of pneumatic sheers for debris removal and clutch like drivers to secure additional mounting
- Daily completion level averaged 5 -600 parts/day.
Certified Nursing Assistant/Clinical Technician, Unit Secretary and Data
NCH Baker Hospital Downtown & North Collier
Naples , FL
02.2004 - 02.2007
- Monitored inventory levels and advised management of need for replenishment.
- Provided information for patient admissions and discharges to foster timely processing.
- Developed training protocols for new unit secretaries.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Processed lab paperwork and requests according to physicians' orders.
- Technician duties included assistance of occupational tasks such as bedpan/commode use and getting dressed; enema administration, acquiring vital signs, bladder catheter insertion and intake/output recording
- Accountable for taking vital signs Provided patients/residents with care and companionship Served and assisted patients with meals
- Aided patients with the restroom Cleaned linens and rooms Helped patients with ADLs: grooming, feeding, and ROM exercises Used
- Hoyer lift and sit-to-stand equipment Repositioned patients as needed Worked with healthcare computerized databases Complied with
- HIPPA guidelines Stocked rooms Minor wound care Performed post-mortem care Prepared patients for transfer.
Education
Certification - Emergency Medicine (EMT, Nursing
Edison State College
Naples, FL12.2005
C.N.A - Nursing
Lorenzo Walker Institute of Technology
Naples, FL2003
Skills
Payroll, Leadership, Front Desk Hospital Experience, Marketing, Filing Training & Development, Communication Skills, Accounts Payable, Accounting, Bookkeeping, Billing, QuickBooks, Accounts Receivable, Data Entry, MS Office, SAP, ADP, AS400, HIPAA, Order Entry, General Ledger, Accounting Document Management, Balance Sheet Reconciliation, Journal Entries, Phone Etiquette, Databases, Bank Reconciliation, Data analysis skills
Cash applications, Medical Terminology, Financial statement preparation, Administrative experience, 10 key capable, Customer service 9 years, Typing 10 years, most recently 60 WPM, Project coordination 5 years, experience in working with children 10 years, Office manager experience, Word processing, Sage, Financial report, Medical Billing, Financial Analysis, Organizational Skills, Research, Clerical Experience, Time Management, Courier, Brokerage knowledge and client service experience
Additional Information
Eager Able Honest , Authorized to work in the US for any employer - Willing to relocate
Timeline
Settlement Specialist
My Staff Inc
11.2021 - 12.2021
Gap
01.2021 - 11.2021
Accounting Administrative Assistant
Aureus Group\C&A Industries, Inc
07.2018 - 01.2021
Document Control Specialist
Express Services, Inc
03.2018 - 07.2018
Executive Administrative Assistant
ACASS-Systems
01.2018 - 03.2018
Collections Specialist
Alorica Calling Center
11.2017 - 01.2018
Customer Care Voice Associate
NTT Data Services, LLC, FKA Dell
03.2017 - 11.2017
Customer Care Representative
Early Out Services, Inc
05.2016 - 11.2016
Order Assembly & Quality Control
Omaha Steaks, Inc
11.2015 - 02.2016
Inbound Call Representative
Omaha Steaks, Inc. Call Center
11.2014 - 02.2015
Office and Inventory Manager
Bill Smith, Inc. Appliance & Home Electronics
11.2010 - 03.2014
Financial Supervisor/Office Manager
SEGA, GameWorks
09.2008 - 05.2010
Assembly Worker
Ford Motor Co, Automotive Components Holding
07.2007 - 07.2008
Certified Nursing Assistant/Clinical Technician, Unit Secretary and Data
NCH Baker Hospital Downtown & North Collier
02.2004 - 02.2007
Certification - Emergency Medicine (EMT, Nursing
Edison State College
C.N.A - Nursing
Lorenzo Walker Institute of Technology
Arts & Crafts, Reading and Random Research
Thoroughly enjoy falling down the Wiki-hole and learning something new. Reading to my daughter is next best to a good mystery novel. Crafts are therapeutic and anyone can make art.
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