Amanda Coots
Wise,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Mom/wife
Homemaker Self
05.2022 - Current
- Skilled at working independently.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in providing support and guidance.
- Excellent communication skills, both verbal and written.
- Manages household finances.
- Skilled in juggling multiple tasks.
Homeschool Teacher
Homeschool Mom
03.2020 - 05.2022
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
Mom/wife
Homemaker
01.2018 - 03.2020
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Balanced a budget and paying bills.
Customer Service Representative
Telemed
07.2014 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Triaged patient calls for afterhours medical problems.
- Dispatched patient calls to nurses and doctors.
Stay at Home Mom
Homemaker
12.2012 - 07.2014
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Took care of twin babies that were 12 weeks early.
- Managed the house.
Front Desk Manager
The Inn At Norton
01.2007 - 12.2012
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Audits
Education
High School Diploma -
John I Burton
Norton, VA06.2004
Skills
- Flexible and Adaptable
- Attention to Detail
- Quality Assurance
- Time Management
- Verbal Communication
- Data Management
- Microsoft Word
- Recordkeeping
- Calm Under Pressure
- Organization
- Computer Skills
Timeline
Mom/wife
Homemaker Self
05.2022 - Current
Homeschool Teacher
Homeschool Mom
03.2020 - 05.2022
Mom/wife
Homemaker
01.2018 - 03.2020
Customer Service Representative
Telemed
07.2014 - 01.2018
Stay at Home Mom
Homemaker
12.2012 - 07.2014
Front Desk Manager
The Inn At Norton
01.2007 - 12.2012
High School Diploma -
John I Burton