Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Coots

London,KY

Summary

Dynamic legal professional with extensive experience as a Legal Secretary at Cessna Benge Law Office, adept at client correspondence and document management. Proven ability to maintain confidentiality while enhancing communication efficiency. Recognized for exceptional organizational skills and a commitment to client service, ensuring seamless operations and positive outcomes.

Overview

12
12
years of professional experience

Work History

Legal Secretary

Cessna Benge Law Office
11.2024 - Current
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Answered and directed calls using multi-line switchboard.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
  • Received and placed telephone calls to clients and prospective clients.

Special Needs Assistant

Laurel County Board Of Education
08.2023 - 10.2023
  • Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Promoted effective communication between students with special needs, their peers, and educators through active listening and clear expression of ideas.
  • Implemented visual aids, sensory tools, and adaptive equipment to facilitate student engagement and participation in classroom activities.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Alerted instructor to student behavior or issues requiring intervention.

Associate

Maximus
04.2022 - 08.2022
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.

Receptionist

Vision Works Corp
08.2016 - 05.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Bus Driver

Laurel County Board Of Education
10.2014 - 05.2015
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

Bus Driver

Madison County Board Of Education
10.2013 - 10.2014
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.

Education

Criminal Justice

Colorado Technical University
Colorado Springs, CO
10-2024

Skills

  • Appointment setting
  • Efficient multi-tasker
  • File organization
  • Word processing
  • Calendar management
  • Document filing
  • Document management
  • Client correspondence
  • Phone etiquette
  • Billing and invoicing
  • Document drafting
  • Case management

Timeline

Legal Secretary

Cessna Benge Law Office
11.2024 - Current

Special Needs Assistant

Laurel County Board Of Education
08.2023 - 10.2023

Associate

Maximus
04.2022 - 08.2022

Receptionist

Vision Works Corp
08.2016 - 05.2017

Bus Driver

Laurel County Board Of Education
10.2014 - 05.2015

Bus Driver

Madison County Board Of Education
10.2013 - 10.2014

Criminal Justice

Colorado Technical University

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