Amanda Cornell-Shows
Bardstown,Ky
Summary
Highly-motivated employee with desire to take on new challenges and secure a long term career. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
SENIOR RESOLUTION III FRAUD SPECIALIST
WALMART.COM
Bentonville, AR
05.2023 - Current
- Review accounts to determine eligibility or assess risk
- Excellent knowledge of regulatory requirements related to fraud detection and investigation
- Strong ability to identify potential fraud concerns and recommend resolution
- Extensive knowledge of emerging fraud schemes and trends.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
- Monitored suspicious transactions in order to detect any irregularities or discrepancies.
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Evaluated new technologies that could be used for better detection of potential frauds.
- Conducted interviews with customers, employees and witnesses related to fraud cases.
- Identified areas for improvement in existing processes related to fraud prevention.
GM
BOURBON BRICK OVEN GRILL
Bardstown, KY
01.2022 - 05.2023
- I am responsible for managing schedules, doing inventory/ordering of both liquor and beer, managing of FOH staff and Kitchen Manager/staff
- Responsible for starting and ending sessions and completing end of day reports, planning of all events and bands, and bartending
- I also make all event flyers, menus and business cards to help bring in new potential business.
- Prepared monthly financial reports summarizing business operations for senior management review.
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
- Reviewed marketing campaigns and associated materials prior to release in order to ensure accuracy of messaging and brand consistency.
- Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
- Ensured compliance with applicable laws and regulations related to labor relations activities within the organization.
- Developed annual budgets based on forecasted revenue targets set by senior management.
- Developed key metrics for evaluating success of various projects and initiatives within the organization.
- Created incentive programs to motivate staff members to exceed expectations in their roles.
- Monitored employee performance, providing feedback on progress towards desired outcomes.
Personal Vehicle Delivery Driver
UPS
10.2021 - 12.2023
- Making sure to hit daily loading goals, making sure packages were properly and safely loaded into cans as well as loading the cans properly on planes
- Scheduling of all employees and assisting other loading areas with reaching their daily loading goals.
- Assisted with loading and unloading freight when necessary.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Adhered to company policies and procedures related to safety and security standards.
- Managed time efficiently when making multiple stops along designated routes.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Delivered packages to customers in a timely and efficient manner.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Delivered goods and services to customers on time and in excellent condition.
- Documented daily mileage, gas, and other data.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
ASSISTANT MANAGER/BARTENDER
FROGGIE’S BAR AND GRILL
Bloomfield, KY
12.2019 - 09.2021
- Scheduling, inventory/ordering of both liquor and beer, managing of FOH staff and Kitchen Manager, responsible for starting and ending sessions and completing end of day reports, planning of all events and bands, and bartending.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Conducted regular performance reviews for employees to identify areas of improvement.
Loader and Unloader
UPS
Louisville, KY
03.2019 - 11.2019
- Worked collaboratively with other team members to complete projects in a timely manner.
- Wrapped and packaged finished products according to customer specifications.
- Assisted in organizing warehouse stock to ensure efficient storage, retrieval, and replenishment of products.
- Verified accuracy of shipping documents against product received.
- Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
- Ensured proper placement of materials on shelves and maintained inventory records as needed.
Accounts Manager
World Finance
Ridgeland, SC
02.2012 - 12.2018
- Overseeing accounting staff
- Ensuring that financial transactions are recorded accurately and on time, preparing financial reports
- Closing the monthly ledger
- Managing late or delinquent accounts and obtaining no less than a 98% collection rating
- Visiting customers who neglect their accounts and assisting them to get their accounts current.
- Developed and implemented financial policies and procedures to ensure accurate accounting records.
- Developed reports that provided key insights into the company's financial performance.
- Conducted research on financial reporting guidelines as needed.
- Monitored compliance with government regulations regarding taxes, insurance coverage.
- Maintained updated records of all assets owned by the company.
- Performed month-end closing activities such as accruals and amortizations.
- Analyzed financial data to identify trends, variances, discrepancies, or opportunities for improvement.
- Advised senior management on best practices for improving profitability.
- Reviewed and approved monthly journal entries, account reconciliations, and financial statements.
- Prepared annual budgets and monitored actual performance against budget goals.
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
- Managed relationships with banks and other third parties involved in finance matters.
- Supervised junior staff in daily accounting operations.
- Created detailed forecasts for cash flow planning purposes.
- Provided training and guidance to new Account Managers.
- Developed strategies to increase revenue from existing accounts.
- Generated leads through cold calling activities.
- Analyzed client data and identified opportunities for growth.
- Negotiated contracts with clients to maximize profitability.
MANAGER
DIRTY MARTINI
Bluffton, SC
08.2012 - 05.2016
- Responsible for ordering and bar inventory, stocking, scheduling, bartending and all event planning.
- Developed long-term partnerships with external vendors.
- Member of the decision-making body for company-wide objectives.
- Managed stakeholder relationships through clear communication strategies.
- Ensured regulatory compliance across all departments.
- Maintained up-to-date knowledge of industry trends and best practices.
- Led organizational change initiatives as needed or directed by leadership.
- Facilitated conflict resolution among staff members when necessary.
- Mentored team members in professional development and growth.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
GUEST BARTENDER
CRY BABIES
Beaufort, SC
06.2014 - 05.2015
- Bartending, end of night closings including all reports and deposits, cleaning.
- Assisted in maintaining cleanliness and organization of bar area and restocked supplies when necessary.
- Provided training for new employees on proper bar tending techniques and procedures.
- Kept updated records of sales transactions using POS system accurately recording each transaction.
- Checked identification of guests to ensure they met legal drinking age requirements.
- Operated cash register to accept payment from customers for drinks purchased.
- Assisted in setting up special events such as wine tastings or beer festivals within the establishment.
BARTENDER
TYBEE ISLAND ROCK HOUSE
TYBEE ISLAND GA
06.2011 - 08.2012
- Bartending, end of shift closing including cleaning, end of day reports and deposits.
GM
BEARNOS PIZZA
BARDSTOWN KY
07.2008 - 05.2011
- Managing all inventory and all reports, bartending, scheduling, event planning, closing and all end of day reports, bank deposits.
- Prepared monthly financial reports summarizing business operations for senior management review.
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Developed annual budgets based on forecasted revenue targets set by senior management.
- Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
- Implemented new technologies that improved the speed at which tasks could be completed by personnel.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
ACCOUNTS MANAGER
AARON’S SALES AND LEASE
Bluffton, SC
01.2007 - 03.2012
- Managing all customer accounts and assisting the customer to ownership
- Handling all negative and positive accounts, open and closer of store, scheduling and deposits
- Responsible for end of day and monthly reports
- Checks and balances.
- Developed and implemented financial policies and procedures to ensure accurate accounting records.
- Coordinated external audit activities by providing necessary information to auditors in a timely manner.
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
- Conducted research on financial reporting guidelines as needed.
- Advised senior management on best practices for improving profitability.
- Managed relationships with banks and other third parties involved in finance matters.
- Assisted in preparation of various tax documents including income tax returns and sales and use tax returns.
- Created detailed forecasts for cash flow planning purposes.
- Developed reports that provided key insights into the company's financial performance.
- Supervised junior staff in daily accounting operations.
- Negotiated contracts with clients to maximize revenue potential.
- Generated leads through cold calling activities.
Education
High School Diploma -
05-2004
GPA: 3.7
Skills
- Internal Controls
- Regulatory knowledge
- Banking operations
- Evidence collection
- Account information review
- Telephone and email etiquette
- Fraud patterns
- Fraud Detection
- Transaction review
- Risk level determination
- Dispute Resolution
- Call Management
- Activity monitoring
- Loss Prevention
- Verbal and written communication
- Vendor Management
- Workforce Management
- Financial Administration
- Customer Service
- Contract Management
- Inventory Control
- Payroll Administration
- Staff Training
- Schedule Management
- Staff Management
- Business Planning
- Customer Relations
- Negotiation
- Human Resources
- Marketing promotions
- Superb time management
- Staff Supervision
References
Available upon request.
Timeline
SENIOR RESOLUTION III FRAUD SPECIALIST - WALMART.COM
05.2023 - Current
GM - BOURBON BRICK OVEN GRILL
01.2022 - 05.2023
Personal Vehicle Delivery Driver - UPS
10.2021 - 12.2023
ASSISTANT MANAGER/BARTENDER - FROGGIE’S BAR AND GRILL
12.2019 - 09.2021
Loader and Unloader - UPS
03.2019 - 11.2019
GUEST BARTENDER - CRY BABIES
06.2014 - 05.2015
MANAGER - DIRTY MARTINI
08.2012 - 05.2016
Accounts Manager - World Finance
02.2012 - 12.2018
BARTENDER - TYBEE ISLAND ROCK HOUSE
06.2011 - 08.2012
GM - BEARNOS PIZZA
07.2008 - 05.2011
ACCOUNTS MANAGER - AARON’S SALES AND LEASE
01.2007 - 03.2012
Springdale High School - High School Diploma,