Amanda Corpuz
CHARLOTTE,NC
Summary
Highly driven, service-oriented General Manager. Recognized for hard working performance and ability to learn and lead. Successful at maintaining a positive work place for employees and space for customers to enjoy. Knowledgeable in a fast pace customer service environment, with the ability to problem solve.
Overview
5
5
years of professional experience
Work History
General Manager
Shoe Station
Destin, FL
03.2016 - 08.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
Assistant Manager
Shoe Station
Foley, AL
02.2015 - 03.2016
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Medical Assistant
Doctor's Diet Program
Pensacola, FL
05.2013 - 02.2014
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Education
RMA - Certified Medical Assisting
Virgina College
Pensacola, FL10-2014
Skills
- Staff Supervision
- Customer Retention
- Scheduling
- Project Management
- Training and Development
- Administrative Skills
- Office Management
- Multitasking and Prioritization
- Positive and Professional
Accomplishments
- Started off as a regular Sales Associate at Shoe Station in 2012.
- Became Assistant Manager in 2014 which lead to becoming a General Manager in 2016
References
References available upon request.
Timeline
General Manager
Shoe Station
03.2016 - 08.2018
Assistant Manager
Shoe Station
02.2015 - 03.2016
Medical Assistant
Doctor's Diet Program
05.2013 - 02.2014
RMA - Certified Medical Assisting
Virgina College