Amanda Cortes
Miami,FL
Summary
Navy Veteran with a background in customer service, data entry, warehouse operations, and administrative support. Brings proven ability to manage records with accuracy, handle confidential information responsibly, and support smooth day-to-day operations. Skilled in balancing multiple tasks under pressure while maintaining clear communication and meeting deadlines. Known for dependability and quick adaptability to new systems, making her well-suited for remote administrative, clerical, data entry, or customer service roles where accuracy, consistency, and accountability are essential.
Overview
11
11
years of professional experience
Work History
Deck Seaman
U.S. Navy
05.2022 - 08.2024
- Enforced daily deck inspections by systematically reviewing equipment, walkways, and safety gear, eliminating hazards and keeping operations fully compliant.
- Calibrated and tested deck machinery through scheduled checks, extending equipment lifespan and preventing mission delays.
- Arranged cargo containers with precision using approved handling methods, sustaining supply flow and minimizing risk of damage.
- Transmitted navigation observations to bridge personnel through clear, real-time updates, enhancing vessel control and reducing collision risk.
- Implemented maneuvering commands immediately using coordinated team execution, stabilizing vessel movements and protecting crew safety.
- Inspected ship surroundings from assigned watch stations with vigilance, detecting obstructions early and safeguarding vessel security.
Warehouse Associate
Amazon
05.2021 - 03.2022
- Executed high-volume order fulfillment by scanning, selecting, and packaging items with precision, meeting strict daily shipping targets.
- Balanced workloads with coworkers during peak periods by dividing tasks efficiently, keeping production steady across shifts.
- Optimized staging areas by placing bins and carts strategically, cutting downloading delays and improving throughput.
- Restocked inventory immediately after depletion, ensuring product availability and preventing order errors.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Data Entry Clerk
Ez Tag
07.2020 - 01.2021
- Entered customer and account data rapidly and accurately, sustaining error-free billing operations.
- Corrected records through daily database updates, giving managers dependable, up-to-date reporting.
- Accelerated account processing by applying specialized software functions, reducing customer wait times.
- Protected sensitive client data by enforcing compliance standards, safeguarding privacy.
- Verified data files prior to entry to maintain high data accuracy.
Warehouse Associate
FedEx Ground
02.2017 - 05.2019
- Loaded and transported shipments onto trucks with approved methods, sustaining delivery flow and meeting schedules.
- Structured pallet areas and workstations systematically, maximizing floor space and reducing safety risks.
- Prevented workplace injuries by following OSHA-approved lifting and handling practices.
- Flagged damaged or incomplete shipments during inspections, reporting issues promptly for resolution.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Data Entry Clerk
Data Bank
01.2014 - 12.2016
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed over 50 files daily to inspect data in computer software systems.
- Regarded privacy with case sensitive information to comply with safety rules.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Education
Associate's Degree - Business Administration
Miami Dade College
Miami, Florida06.2027
High School Diploma -
Andy Dekaney High School
Houston, Texas05.2011
Skills
- Customer Service: Resolved customer inquiries and account issues to ensure accurate service and positive experiences
- Data Entry & Records Management: Documented data from multiple sources with accuracy to maintain reliable records
- Order Processing: Administered orders efficiently to keep workflows on schedule and meet demand
- Records Organization and Filing Systems: Organized shipments through loading, unloading, and storage to maintain steady distribution
- Team Communication & Collaboration: Strengthened operations by relaying observations to leadership for timely decisions
- Technology Use: Executed digital tasks using Microsoft Office and specialized software to support reporting and communication
Timeline
Deck Seaman
U.S. Navy
05.2022 - 08.2024
Warehouse Associate
Amazon
05.2021 - 03.2022
Data Entry Clerk
Ez Tag
07.2020 - 01.2021
Warehouse Associate
FedEx Ground
02.2017 - 05.2019
Data Entry Clerk
Data Bank
01.2014 - 12.2016
Associate's Degree - Business Administration
Miami Dade College
High School Diploma -
Andy Dekaney High School