Amanda Costa
Modesto,CA
Summary
Strong critical thinker who reacts quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Pack Problem Solve
Amazon
09.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Ambassador
Amazon
09.2018 - Current
- Greeted employees to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Provided safe and effective work training to all new hires.
Cashier
Walmart
04.2015 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Grace M. Davis High School
Modesto, CA05.2013
Skills
- Problem Identification
- Logical reasoning
- Creative solutions
- Innovative thinking
- Material Handling
- Pallet Jack Operation
- Order Fulfillment
- Problem Resolution
- Computer Skills
- Teamwork and Collaboration
- Customer Service
- Microsoft Office
Accomplishments
- Collaborated with team of Amazon SAT4 in the development of training their pack and problem solve team.
- Collaborated with team of SCK1 management to decrease quality defects impacting the outbound department by implementing a process chart, created through interdepartmental collaboration.
Timeline
Pack Problem Solve
Amazon
09.2018 - Current
Ambassador
Amazon
09.2018 - Current
Cashier
Walmart
04.2015 - 09.2016
High School Diploma -
Grace M. Davis High School