Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Amanda Costales

Miami,FL

Summary

Analytical and strategic Registered Nurse (RN) with excellent problem-solving and time management skills. Organized, efficient, and always willing to go extra mile to meet expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer service representative

FIS International
Jacksonville, FL
07.2021 - 01.2022
  • I worked for State Farm through FIS International
  • I provided exceptional customer service and debt collector
  • I walked clients through their debt and the possible solutions
  • I was prepared to handle calls and interact with clients to find accommodate them according to their needs.

Customer service representative

GBS International Inc.
Miami, FL
03.2018 - 01.2019
  • Provide members with a unique vacation ownership experience that allows access to spacious and sophisticated resort-level accommodations all over the world
  • As a call taker agent I am able to take care of every aspect of travel from beginning to end
  • I try to meet the needs and expectations of its customers by delivering a personalized service
  • I take time in understanding our clients and customers in order to provide them not only with a service, but an unforgettable experience.

Cashier

TJMaxx
Miami, FL
10.2016 - 02.2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Providing exceptional customer service and displays a positive attitude when interacting with customers and employees.

Education

Miami-Dade College
Miami, FL
01.2018

Associate Degree In Nursing - Nursing

Florida National University
Miami, FL
08.2023

Miami Sunset Senior High School
Miami, FL
08.2017

Southwest Miami Senior High School
Miami, FL
08.2015

Skills

  • Computer skills: Internet, Microsoft Word, Excel, Power Point
  • Bilingual: Talking to others to convey information effectively in English and Spanish
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Service Orientation: Actively looking for ways to help people
  • Reading Comprehension: Understanding written sentences and paragraphs in work-related documents

Certification

  • High School diploma
  • CPR
  • ADN-Registered Nurse (RN)

References

Available upon request.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer service representative

FIS International
07.2021 - 01.2022

Customer service representative

GBS International Inc.
03.2018 - 01.2019

Cashier

TJMaxx
10.2016 - 02.2017

Miami-Dade College

Associate Degree In Nursing - Nursing

Florida National University

Miami Sunset Senior High School

Southwest Miami Senior High School
Amanda Costales