Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amanda Coste

Orlando,FL

Summary

Accomplished professional with a proven track record in claims analysis and enhancing customer relationships, notably at CVS/Aetna. Leveraged Microsoft Office expertise and confidentiality handling to streamline operations and boost efficiency. Achieved significant improvements in claim processing and customer service, demonstrating exceptional analytical and interpersonal skills.

Overview

15
15
years of professional experience

Work History

Claims Benefit Specialist

CVS/Aetna
02.2023 - Current
  • Provide accurate and timely processing of all medicaid claims.
  • Assisting other teams when required including projects, ECHS, new hire support and distributing daily team assignment.
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Assisted in the development of department goals and objectives, actively working towards achieving them through individual performance metrics tracking efforts.
  • Supported management in identifying areas of improvement through the evaluation and implementation of alternative claim resolution strategies.
  • Assisting other teams when required including projects, ECHS, new hire support and distributing daily team assignment.

Assistant Teacher

Lifesong Preschool
08.2021 - 02.2023
  • Kept records of student progress for teachers and parents and made notes on
    behavior, grades, comprehension and personal growth.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.

Banking Advisor

Bank of America
08.2016 - 08.2018
  • Contacted prospective clients to generate new loans, deposits and business to
    achieve company production goals.
  • Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
  • Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
  • Extended and sustained relationships with customers to maintain and grow business.

Bank Teller

Bank of America
07.2015 - 08.2016
  • Answered customer inquiries regarding account balances, transaction history,
    services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Sales Executive Manager

Sol Melia Vacation Club
07.2014 - 06.2015
  • Increased revenue by implementing effective sales strategies in sales cycle
    process from prospecting leads through close.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed and led sales training initiatives for employees and teams across organization.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.

Banking Specialist

Deutsche Bank Group
09.2009 - 03.2014
  • Helped customers prepare documents required to complete transactions and
    process requests.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Identified customer desires and goals through needs-based sales tactics.
  • Presented products and services to customers using in-depth knowledge to answer questions.

Education

Associate of Arts - Business Administration

Passaic County Community College
Paterson, NJ
09-2013

Skills

  • Claims analysis
  • Microsoft office
  • Claim investigation
  • Confidentiality handling

Languages

Spanish
Full Professional

Timeline

Claims Benefit Specialist

CVS/Aetna
02.2023 - Current

Assistant Teacher

Lifesong Preschool
08.2021 - 02.2023

Banking Advisor

Bank of America
08.2016 - 08.2018

Bank Teller

Bank of America
07.2015 - 08.2016

Sales Executive Manager

Sol Melia Vacation Club
07.2014 - 06.2015

Banking Specialist

Deutsche Bank Group
09.2009 - 03.2014

Associate of Arts - Business Administration

Passaic County Community College

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Amanda Coste