Summary
Overview
Work History
Education
Skills
Osha 30
Timeline
Generic

Amanda Costello

Little Falls,NY

Summary

Small Business Partner at Costello Design with expertise in customer relationship building and Quickbooks management. Proven track record in driving sales through custom product creation and effective marketing strategies. Committed to enhancing client satisfaction and achieving profitability. OSHA 30 certified and skilled in account management.

Overview

14
14
years of professional experience

Work History

Small Business Partner

Costello Design
02.2017 - Current
  • Working as a team with existing and potential customers to outline and understand desired custom products, provide, quotes, follow through with creation of custom orders.
  • Managing Quickbooks for all financial aspects of the business, tracking all purchases and expenditures to ensure profitability.
  • Tracking all inventory for required materials, and placing bulk orders as needed.
  • Managing multiple consignment locations for inventory stock and replenishing as required.
  • Creating custom designs, products and marketing through social media to drive sales.

Teller

NBT Bank
10.2013 - 02.2017
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
  • Assisted customers with banking inquiries, providing exceptional service to enhance client satisfaction.
  • Managed daily cash drawers, balancing discrepancies and maintaining compliance with bank policies.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.

Cashier

Stewart's Shops
10.2011 - 10.2013
  • Maintained a clean and organized checkout area, enhancing overall customer experience.
  • Trained new cashiers on operational procedures, promoting a collaborative team environment.
  • Resolved customer complaints professionally, creating a welcome atmosphere and repeat business through effective communication skills.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise throughout shop.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Conducted shop audits to ensure sales and stock were accurate.

Education

High School Diploma -

James A. Green High School
Dolgeville, NY
06-2011

Skills

  • Customer relationship building
  • Knowledgeable in Quickbooks
  • OSHA 30 certified
  • Account management
  • Customer service
  • Direct sales
  • Shipping and receiving
  • Cash handling
  • Financial audits
  • Inventory
  • Creative designs
  • Schedule management
  • Customer interface
  • Project tracking
  • Budget Control

Osha 30

Assisting with volunteer construction projects throughout the region, many of which require added training programs. One of which being OSHA 30 for the New York City and Long Island regions. OSHA 30 provided a in depth understanding of safety protocols, which allows me to be safety conscience as a number one priority during all aspects fo my work. 

Timeline

Small Business Partner

Costello Design
02.2017 - Current

Teller

NBT Bank
10.2013 - 02.2017

Cashier

Stewart's Shops
10.2011 - 10.2013

High School Diploma -

James A. Green High School

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