Amanda Cowan
Pittsburg,KS
Summary
Detail-oriented retail professional with over a year of hands-on experience in customer service and sales. Proficient in managing inventory, resolving customer complaints, and using POS systems to streamline transactions. Known for enhancing customer satisfaction and driving sales through effective communication and personalized service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bell Ringer
Salvation Army
Pittsburg, KS
11.2024 - 12.2024
- Greeted and welcomed customers entering the store.
- Provided customer service to visitors, answering questions about the organization's services.
- Collected donations from customers using a hand-held device or cash box.
- Ensured all safety protocols were followed while on duty as a bell ringer.
- Maintained a positive attitude towards donors and guests at all times.
Senior Guest Advisor
GameStop
Pittsburg, KS
01.2023 - 12.2023
- Greeted guests, answered inquiries and provided excellent customer service.
- Assisted customers with selecting merchandise based on individual needs and preferences.
- Conducted cash transactions accurately and efficiently while maintaining proper security procedures.
- Resolved customer complaints in a professional and courteous manner.
- Organized promotional events to increase sales volume.
- Ensured store shelves were stocked adequately with merchandise.
- Maintained cleanliness of the store by organizing merchandise, dusting shelves, vacuuming carpets.
- Tracked inventory levels and restocked accordingly as needed.
- Processed returns and exchanges in accordance with company policies.
- Performed daily opening and closing duties such as counting money, balancing tills and preparing bank deposits.
- Assisted management in developing creative solutions for operational issues.
- Monitored store CCTV system to ensure safety of employees and customers.
- Developed strategies for increasing customer satisfaction ratings.
- Analyzed customer feedback surveys to identify areas of improvement.
Night Manager
G&W Foods
Girard, KS
01.2022 - 12.2022
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Investigated inventory discrepancies and took appropriate action when necessary.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Responded promptly to inquiries from customers or clients about services offered by the business.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Communicated with management via email or phone message to report issues needing attention.
- Established friendly relationships with regular guests, members and residents.
Education
Data Analytics Certificate - Data Analytics Certificate
Butler Community College
El Dorado, KS05-2025
High School Diploma -
Girard Schools
Girard, KS05-2011
Some College (No Degree) - General Studies
Fort Scott Community College
Fort Scott, KSSkills
- Hand-eye coordination
- Physical strength
- Efficient cash handling
- Customer donations
- [Instrument] proficiency
- Concentration
- Flexibility
- Customer Service Excellence
- Advanced POS knowledge
- Effective Complaint Resolution
- Inventory Management
Affiliations
- Enjoy reading
- Crochet
- Paint & draw
Accomplishments
- While I was at Fort Scott I received an honor certificate for Phi Theta Kappa
Certification
- Data Analytics Certificate in May 2025
Timeline
Bell Ringer
Salvation Army
11.2024 - 12.2024
Senior Guest Advisor
GameStop
01.2023 - 12.2023
Night Manager
G&W Foods
01.2022 - 12.2022
Data Analytics Certificate - Data Analytics Certificate
Butler Community College
High School Diploma -
Girard Schools
Some College (No Degree) - General Studies
Fort Scott Community College