Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Cox

Amanda Cox

Genoa,OH

Summary

Experienced and driven Strategic Account Manager with a proven track record of exceeding goals, increasing sales volume, and company presence. Results driven individual with a niche for developing long-lasting and effective client relationships, which lead to increased revenue streams. Bringing forth the ability to develop and implement winning business plans that lead to client growth, retention, and satisfaction. Skilled in transforming strategic plans to workable solutions by creating process improvement initiatives to increase overall production by engaging employees to achieve high-level results. Mentoring subordinates to inspire future leaders.

Overview

14
14
years of professional experience

Work History

Sr. Director of Client Experience

HealthMark Group
08.2023 - Current
  • Manage and lead a team of client experience professionals provide guidance, mentorship, and performance management.
  • Responsible for overseeing the development and execution of strategies to enhance the client experience across all stages of the partnership.
  • Identify new opportunities for revenue growth, product expansion, and client service enhancements.
  • Collaborate with sales to develop value propositions, and support business development efforts.
  • Analyze client data and feedback to identify trends, areas of improvement, and service gaps.

Vice President of Strategic Accounts

Datavant
01.2021 - 07.2023
  • Responsible for managing a select group of Datavant's critical key accounts to drive customer relationship management, customer retention, customer satisfaction, growth, and profitability.
  • Identify and drive new sales by understanding the customer's business model and offering solutions that complement their growth strategy.
  • Mitigate risk by understanding the customer's expectations, industry regulations/compliance, and ensuring the right resources are engaged to resolve issues efficiently and effectively.
  • Act as a liaison, single point of contact for the customer.
  • Negotiated contracts with vendors for services, products and supplies.
  • Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.

Vice President of Operations

Ciox Health
01.2017 - 01.2021
  • Lead seven operational leaders and an organization comprised of nearly 200 total team members.
  • Day to day management of executive customer relationships including C-level leadership at customer sites including a regular cadence of customer meetings
  • Chaperone a data driven culture on a foundation of continuous improvement
  • P&L management including annual and strategic planning cycles
  • Proven developer/coach of people utilizing transparency and open dialog to promote a culture of accountability

Sr. Regional Manager of Operations

Ciox Health
08.2014 - 12.2016
  • Managed the daily operations of release of information department for multiple clients with a staff of 30+ employees
  • Developed a RAC processing plan for The Cleveland Clinic’s first RAC request
  • Helped District Manager to implement a production standard for workflow functions and mentored staff to achieve goals
  • Centralized a multi-location clinic group to a central processing center
  • Initiated a UAD reporting structure between client and vendor

Area Manager of Operations

HealthPort
01.2011 - 08.2014
  • Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
  • Managed operational activities of multiple locations, ensuring compliance with company policies and procedures.
  • Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
  • Trained staff on new procedures or processes related to their job functions.

Education

High School Diploma -

Genoa Area High School
Genoa, OH
05-2005

Skills

  • Account Management
  • Client Retention & Growth
  • Selling products & services
  • Leadership/Communication Skills
  • Collaboration
  • Goal Oriented
  • Regulatory Compliance
  • Six Sigma Green Belt
  • Problem Solver

Timeline

Sr. Director of Client Experience

HealthMark Group
08.2023 - Current

Vice President of Strategic Accounts

Datavant
01.2021 - 07.2023

Vice President of Operations

Ciox Health
01.2017 - 01.2021

Sr. Regional Manager of Operations

Ciox Health
08.2014 - 12.2016

Area Manager of Operations

HealthPort
01.2011 - 08.2014

High School Diploma -

Genoa Area High School

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Amanda Cox