Amanda Crafton

• Established a new function focused on the experience of our employees
• Successfully implemented and managed TIAA's COVID response, including the transition out of the office and the transition back into a hybrid model, driving engagement and creating a positive company culture throughout a time of significant change
• Developed and implemented our Employer Brand strategies and solutions to enhance our sense of pride
• Enhanced our listening and engagement strategies to foster a strong sense of commitment between associates and the company
• Council leaders and associates on an individual basis as well as through the creation of enterprise-wide “Stay in the Know” sessions, garnering the attendance of 4,500 associates (on average) every month since 2022.

• Provided strategic and tactical leadership to broaden the scope of TIAA's Diversity and Inclusion strategies and business resource groups, while also serving as a subject matter expert, consultant, strategist, and program execution leader who engages and influences key business leaders with the goal of achieving measurable results
• Actively designed, created, and implemented enterprise-wide programs to engage associates at all levels of the organization as well as with our Executive Committee and external constituents.

• Established an HR Business and Project Management Office in HR
• Created HR's three-year strategy aligned to the “Moments that Matter”, introduced project management and governance routines, aligned priorities against HR's strategic objectives, drove the execution of the overall portfolio, and ensured initiatives achieved their intended outcomes
• Also accountable for CEO Quarterly Operating Reviews, financial & business management routines, annual planning & prioritization, and Change Management practices.

• Identified key challenge areas and evaluated process improvement opportunities across IT
• Managed and implemented a series of process improvements resulting in $1M in savings and an 80% lift in employee productivity during IT release periods
• Successfully introduced the changes to over 3,000 IT resources through a series of written communications, webinars, workshops, staff meetings, boot camps, and training programs.

• Implemented a multi-million dollar Client Commitments portfolio supporting TIAA's Premier institutions
• Developed the strategy for managing new Client Commitments in support of each business case
• Collaborated with Sr Business leaders to set expectations around timelines and deliverables
• Directly managed a 20+ person team of Program Managers, Project Managers, and Business Analysts to support the portfolio of work.

• Delivered a Mutual Fund project portfolio with Asset Management
• Ensured projects were appropriately staffed and recruited new talent as necessary
• Mentored Project Managers to ensure project methodologies and governance processes are followed appropriately
• Created and maintained the portfolio timelines and financials
• Provided transparency regarding the portfolio's progress to Sr. Leadership

• Headed the IT PMO supporting the Pension business area
• Established PMO reporting and governance processes
• Coordinated IT Financial reporting, facilitated weekly status meetings with Sr
• Business Leaders
• Consolidated and escalated program issues and risks to senior management
• Defined new processes/procedures and create efficiencies when appropriate.

• Defined and executed a portfolio of projects supporting GCIB client management within Customer Relationship Management Services
• Managed and adhered to Bank of America's project methodologies, including Six Sigma and PMI
• Created and maintained project timelines and forecasts
• Provided financial transparency on a monthly basis to the business partners as well as Sr Management
• Identified issues and risks and developed mitigation plans for each
• Managed project dependencies to better ensure timelines are not compromised by competing projects
• Provided guidance, direction, and mentoring to the project team through the facilitation of team meetings and weekly one-on-one conversations.

• Primary point of contact and subject matter expert for program management related activities within the Capital Markets Technology Division
• Influenced continuous improvements in the standards of the PMO Team by defining new or enhancing existing PMO best practices, procedures, work processes, and deliverables
• Created and maintained executive project dashboards, risk and issues, accomplishments, resource supply & demand management reports, and capacity plans for monthly Technology and Business executive packages
• Created and delivered executive level financial updates, organization demographics analyses, and long-term strategy roadmap presentations to senior Technology, Business, Compliance, Finance, and Operations leaders.

• Developed, maintained, and supported Substance Abuse Testing, Medical Surveillance, and Background Investigations web applications
• Incorporated standardized Project Management Methodologies to track scope, deliverables, and progress for each project
• Reported the team's status on a weekly basis to the CIO and CEO for all active projects and open maintenance and enhancement tasks
• Created detailed project plans and outlined incentive programs for each active project
• Worked with the CIO and CEO to ensure expectations were clearly established and project timelines were communicated and accepted.

• Managed the implementation of a database inventory application and the development of a process to ensure long-term sustainability
• Responsible for hiring resources, scope definition, project planning, requirements gathering, audit review documentation, solution identification (build vs buy), process flows diagrams, and SDLC documentation
• Evaluated and reported progress and ensured project goals and deliverables were clearly documented, tracked, and reported against
• Ensured internal and external audit requirements were met.

• Liaison between Store Operations business unit and the Store Operation's technical team
• Responsible for all aspects of project management including definition and management of scope, financials, issues and risks, project planning, quality assurance, and change control in order to meet project objectives

Liaison between the HR business users and HR technical team implementing initiatives across Payroll, Benefits and Compensation, Employee Relations, Fairness Programs, Relocations, Business Television, and Training & Development

Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.

Collaborated with adults and children to provide safe and educational experience. Developed and implemented engaging lesson plans to keep learner attention.