Amanda Crich
House Shift Leader
San Marcos,TX
Summary
I excel in guest engagement and safe food handling, enhancing dining experiences and operational efficiency. As a Front of House Manager and server/bartender, I spearheaded initiatives that significantly increased revenue and customer satisfaction, showcasing my strong work ethic and adaptability. I strive for success, in three years I was able to work my way from hostess, expeditor, server, bartender, and eventually shift leader. I was able to succeed in my management duties due to my understanding of all the front of house positions.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
House Shift Leader
Bayou Bistro Bar and Grill
05.2023 - 06.2024
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect.
- Resolved guests' complaints while maintaining positive customer environment.
- Delegated closing and opening tasks to front and back of house and oversaw completion.
- Created and implemented holiday drink specials that increased revenue and attracted customers.
- Handled incoming phone calls, addressing inquires, resolving issues, and ensuring customer satisfaction.
- Managed organization of deliveries, ensuring accurate inventory placement, and maintained records by signing invoices.
- Coordinated shift coverage by managing call-ins and efficiently finding replacements to ensure smooth operation.
- Trained staff for various front-of-house positions and ensured their success through continuous support and guidance.
Server/ Bartender
Bayou Bistro Bar and Grill
05.2020 - 06.2024
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Efficiently managed large tables, maintaining high-quality service without becoming overwhelmed.
- Ensured all supplies were stocked and ready before each shift to maintain smooth operations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Completed beer inventory at the end of each night and ensured numbers lined up accurately.
Education
Bachelor of Science - Business Management
Texas Lutheran University
Seguin, TX 05.2001 -
Skills
Strong Work Ethic
Interpersonal Skills
Adaptability
Cash Handling
Hospitality service expertise
Guest Engagement
Safe Food Handling
Strong Work Ethic
Certification
Food handlers
Recommendations
- Dee Sharrets:
409-655-9050,
- Rockwell Sheets:
281-299-4338,
Rockwellsheets@hotmail.com
- Margaret Jones:
580-693-0005,
Margaretjoness@icloud.com
Timeline
House Shift Leader
Bayou Bistro Bar and Grill
05.2023 - 06.2024
Server/ Bartender
Bayou Bistro Bar and Grill
05.2020 - 06.2024
Bachelor of Science - Business Management
Texas Lutheran University
05.2001 -
Food handlers
TABC
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