Amanda Cross
Concord
Summary
Senior HR executive specializing in crafting and executing people strategies that foster high-performance cultures, enhancing talent development and ensuring alignment with overarching business objectives. Expertise in organizational design, leadership effectiveness, and strategic workforce planning.
Overview
24
24
years of professional experience
Work History
Senior Director, HR Transformation
MIMECAST
Lexington
12.2019 - Current
- Provide leadership and people strategy for GTM, Marketing, and all G&A functions. Act as coach and talent advisor for the CFO, CMO, CISO, CIO, Chief Legal Counsel and Chief Transformation Officer
- Lead a high-performing team of HRBPs that supports employees and first-line managers in the roll out and delivery of HR programs, Employee Relations and Engagement
- Advised on organization design, workforce planning, leadership development, culture building, performance enablement, and change management to enhance organizational effectiveness
- Collaborated with HR COEs to develop flexible and scalable people processes and strategies during rapid growth for 2,400 employee organization
- Created retention strategies for key talent by defining, assessing, and calibrating top talent using a 6-box model, leading to targeted Engagement Conversations and Individual Development Plans
Director, People Success Business Partnerships
BOTTOMLINE TECHNOLOGIES
Portsmouth
06.2018 - 12.2019
- Established HR Business Partner role, aligning HR functions with organizational needs
- Partnered with global leadership teams to create and drive the people strategy for Product, Engineering, and G&A
- Developed and implemented talent-focused service offerings, enhancing coaching, change management, talent planning, and team-building practices
- Played a critical role in supporting the evolution of a customer-centric, innovative product culture
- Continuously assessed business priorities to determine how HR can best support the organization
Director, People Strategy
TURBONOMIC
Boston
10.2015 - 05.2018
- Introduced and delivered the execution of all components of the employee lifecycle, including talent development, performance management, compensation planning and goal setting, with consistent focus on building a high-potential, high-performing culture of 500 employees globally
- Coached and partnered with senior leaders and executives to enhance capabilities in succession planning, performance coaching, and organizational design
- Developed and hired an HRBP function to strengthen the employee experience and ensure the HR strategy reinforced the company’s culture and core values
- Implemented the annual and quarterly performance review process with nearly 100% adoption across the organization
- Developed and delivered Manager Development Program to equip new and less experienced managers with skills in giving difficult feedback, managing performance, and understanding employment law
Human Resources Leader
VISTAPRINT
Lexington
08.2014 - 08.2015
- Strategic advisor to senior leaders in the development and execution of a comprehensive, global talent strategy
- Led change management initiatives to implement global Job Levels and Competency Framework, enhancing role clarity and employee development
- Partnered with HR for 400 employees across R&D, Marketing, and Sales to support talent management and organizational effectiveness
- Chaired Steering Committee for Gold Sponsorship of Grace Hopper Conference, fostering visibility and networking for women in technology
Director, Human Resources
RSA SECURITY
Bedford
11.2011 - 08.2014
- Strategic HR business partner for global functions of 900+ employees, including Customer Excellence, Office of COO, Finance, Marketing, Global Public Sector, and IT
- Developed and implemented HR programs and services aligning with business objectives to support overall results.
- Addressed global workplace issues and employee relations, enhancing strategies to maximize talent contribution.
- Led team of 3 to establish accountability for results in costs, strategy execution, and employee engagement.
- Provided advisory support for the RSA Women’s Leadership Forum to foster leadership development.
Associate Director, Human Resources
DIGITAS
Boston
01.2008 - 11.2011
- Strategic business partner for 300 employees, supporting Marketing, Technology, Media, Project Management, and Strategy & Analysis
- Partnered with senior management to enhance employee relations, drive talent development, and implement retention strategies and performance management initiatives
- Developed and led team of entry-level HR generalists to improve service delivery and support organizational goals
- Established and delivered professional development training programs to foster employee growth and engagement
- Led Digitas US Summer Internship program
- Developed and implemented Mentoring Program and Parents Group to support culture and engagement goals
Human Resources Manager
SUNGARD
Boston
11.2006 - 01.2008
- Delivered comprehensive HR management support to 200+ employees across US and Europe, overseeing performance management, employee relations, training & development, staffing, HRIS, and compensation.
- Contributed strategic HR insights as key member of Senior Management Team, influencing business practices.
- Advised and supported managers on employee relations, staffing and retention, assimilation, and performance management.
Senior Human Resources Generalist
QUEST DIAGNOSTICS
Cambridge
09.2002 - 11.2006
- Supported HR management for 250 employees across client groups in regional business unit
- Successfully led two departments’ organizational redesigns using Six Sigma principles, including change management, job family reassessment, and salary restructuring
- Created and implemented 3-tiered leadership development program for high potential employees, resulting in promotions for one-third of the program participants
- Managed 9-Box Lominger succession planning for direct reports of Senior Leadership Team, facilitating career development discussions
Education
Bachelor of Arts - Psychology
CONNECTICUT COLLEGE
New London, CTInternational Language Studies -
SCHOOL FOR INTERNATIONAL TRAINING
Toulouse, FranceSkills
- Workday expertise
- AI tools (Claude, Youcom)
- Analytics software (Visier, Glint)
- Change management
- Talent management
- Workforce analytics
- HR Innovation
- Cultural change
- Org development
Affiliations
- SHRM
- New England Human Resources Association (NEHRA)
- Women Unlimited Team Program
- Executive Women’s Forum (EWF)
- Gartner for HR Leaders
Timeline
Senior Director, HR Transformation
MIMECAST
12.2019 - Current
Director, People Success Business Partnerships
BOTTOMLINE TECHNOLOGIES
06.2018 - 12.2019
Director, People Strategy
TURBONOMIC
10.2015 - 05.2018
Human Resources Leader
VISTAPRINT
08.2014 - 08.2015
Director, Human Resources
RSA SECURITY
11.2011 - 08.2014
Associate Director, Human Resources
DIGITAS
01.2008 - 11.2011
Human Resources Manager
SUNGARD
11.2006 - 01.2008
Senior Human Resources Generalist
QUEST DIAGNOSTICS
09.2002 - 11.2006
Bachelor of Arts - Psychology
CONNECTICUT COLLEGE
International Language Studies -
SCHOOL FOR INTERNATIONAL TRAINING