Amanda Crouch
Kokomo,United States
Overview
6
6
years of professional experience
Work History
Receiving Manager
Rural King
11.2021 - Current
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
- Gathered and processed merchandise returns.
- Reduced product damage by establishing thorough inspection procedures during the receiving process.
- Improved employee retention by providing ongoing training and support, creating a positive work atmosphere.
Assistant Manager
Johnson’s Junction
03.2018 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
N/A - General
Ivy Tech Community College of Indiana
Kokomo, INSkills
- Sorting inventory
- Warehouse Safety
- Shipping and receiving
- Maintaining safety
- Operating equipment
- Assisting customers
- Forklift Operation
- Unloading trucks
- Staff Training
- Stockroom Organization
- Vendor Relations
- Shipment Verification
- Shipment Receiving
- Vendor returns processing
- Verifying deliveries
- Freight Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Worker Supervision
- Excellent Communication
- Data Entry
- Freight Handling
- Staff Supervision
- Inventory Management
- Written Communication
Timeline
Receiving Manager
Rural King
11.2021 - Current
Assistant Manager
Johnson’s Junction
03.2018 - 11.2021
N/A - General
Ivy Tech Community College of Indiana