Overview
Work History
Education
Skills
Timeline
Generic

Amanda Crouch

Kokomo,United States

Overview

6
6
years of professional experience

Work History

Receiving Manager

Rural King
11.2021 - Current
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
  • Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
  • Gathered and processed merchandise returns.
  • Reduced product damage by establishing thorough inspection procedures during the receiving process.
  • Improved employee retention by providing ongoing training and support, creating a positive work atmosphere.

Assistant Manager

Johnson’s Junction
03.2018 - 11.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

N/A - General

Ivy Tech Community College of Indiana
Kokomo, IN

Skills

  • Sorting inventory
  • Warehouse Safety
  • Shipping and receiving
  • Maintaining safety
  • Operating equipment
  • Assisting customers
  • Forklift Operation
  • Unloading trucks
  • Staff Training
  • Stockroom Organization
  • Vendor Relations
  • Shipment Verification
  • Shipment Receiving
  • Vendor returns processing
  • Verifying deliveries
  • Freight Management
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Worker Supervision
  • Excellent Communication
  • Data Entry
  • Freight Handling
  • Staff Supervision
  • Inventory Management
  • Written Communication

Timeline

Receiving Manager

Rural King
11.2021 - Current

Assistant Manager

Johnson’s Junction
03.2018 - 11.2021

N/A - General

Ivy Tech Community College of Indiana

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Amanda Crouch