Amanda Crouse
Del City
Summary
I have been recognized for motivating management team members to achieve their goals and fostering innovative work environments. Being a Property Manager is for a multi-talented individual who is consistently Positive and conscientious an Inventive problem solver with excellent computer skills. The tenant relations, sales, marketing, and business transactions are all areas where I excel. In stressful situations, I am able to maintain a calm and professional demeanor. I am a professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
LifeShare Network
04.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Office Assistant
SSM Health St. Anthony Hospital - Oklahoma City
11.2021 - 04.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Epic to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided prompt, polite and professional in-person and telephone customer service.
Assistant Project Manager
Security Properties Residential
05.2017 - 05.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Contributed to the successful lease-up of properties by coordinating marketing efforts and organizing open houses.
Apartment Leasing Agent
Security Properties Residential
05.2016 - 05.2017
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
Education
Some college -
East Central University
Ada, OKHigh School Diploma -
Del City High School
Del City, OK01.2009
Skills
- Effective Conflict Management
- Project Coordination
- Efficient Data Management
- Technical Documentation
- Effective Verbal Communication
- Vendor relations
- Conflict Resolution Skills
- Purchasing
- Proactive Worker
- Customer Service Excellence
- Document Imaging
- Administrative Support
Accomplishments
- Nominated as Property Manager of the year within my first year in the position.
- My property was honored with Tax Credit property of the year with me as the leasing agent.
- I maintained the occupancy of our property with an average of 95% at all times.
Timeline
Administrative Assistant
LifeShare Network
04.2023 - Current
Office Assistant
SSM Health St. Anthony Hospital - Oklahoma City
11.2021 - 04.2023
Assistant Project Manager
Security Properties Residential
05.2017 - 05.2021
Apartment Leasing Agent
Security Properties Residential
05.2016 - 05.2017
Some college -
East Central University
High School Diploma -
Del City High School
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