Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Crowley

Lone Wolf,OK

Summary

Dedicated PCA with a proven track record at Complete Home Care Services, adept in compassionate care and vital signs monitoring. Leveraged clinical training and empathy to enhance patient wellbeing, achieving a significant increase in patient satisfaction. Skilled in infection prevention and patient education, consistently delivering high-quality care and support.

Overview

16
16
years of professional experience
1
1
Certification

Work History

PCA

Complete Home Care Services
04.2024 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
  • Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.
  • Collected and transported specimens to prepare for lab testing.
  • Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Supported needs of Number+ residents under long-term care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Delivered high-quality care to Type patients in hospital facility.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Cook

Elk View General Hospital
08.2022 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Collaborated with management team to develop new menu items.
  • Enhanced kitchen efficiency by streamlining prep work processes.
  • Developed system for inventory management, reducing waste and cutting costs.
  • Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
  • Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
  • Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
  • Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
  • Introduced waste reduction program, contributing to environmental sustainability efforts.
  • Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
  • Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
  • Streamlined food preparation process, increasing kitchen productivity.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
  • Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Monitored food quality and presentation to maintain high standards.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Adjusted recipes based on ingredient availability or customer request.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Planned menus for different events, seasons and customer requests.
  • Suggested actionable improvements to streamline training procedures.

Overnight Stocker

Walmart
01.2013 - 12.2013
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
  • Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
  • Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
  • Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
  • Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
  • Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
  • Contributed to loss prevention efforts by monitoring stock levels, identifying discrepancies, and reporting concerns to management.
  • Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
  • Increased employee productivity with clear communication of expectations and priorities during overnight shifts.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Greeted customers and directed to requested products.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Safely and securely loaded items to prevent damage during transport.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Transported merchandise pallets to move in warehouse.
  • Followed orders precisely for correct items, sizes and quantities.
  • Managed timely and effective replacement of damaged or missing products.
  • Greeted store customers and discussed needs.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Picked and packed order items.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Maintained store assets with effective loss prevention strategies.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Worked with customers to pack items according to specific desires and requirements.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Received new stock and input values into computer system.
  • Checked product levels and recommended new purchases.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Recorded daily activities for inventory control.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Supervised and trained new staff in performing census.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Pre-assembled containers to be easily selected by packing associates.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Wait Staff Member

Pizza Hut
01.2009 - 07.2009
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
  • Created appealing table settings and dining room layouts for special occasions and events.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Education

Culinary - Culinary Arts

Western Technology Center - Burns Flat
Burns Flat, OK
05.2017

Private Home Health Care - Home Health Aide

Western Oklahoma State College
Altus, OK
04.2015

Cna - Cna

Western Technology Center Hobart Ok
Hobart, OK
09.2014

Skills

  • Personal Hygiene Assistance
  • Compassionate Care
  • Vital signs monitoring
  • HIPAA Compliance
  • Meal Preparation
  • Continuing education
  • Diabetes management
  • Nutrition monitoring
  • Medical terminology knowledge
  • Transfer Techniques
  • Cultural Sensitivity
  • Seizure Precautions
  • Oxygen therapy
  • Range of motion exercises
  • Feeding Assistance
  • Patient Observation
  • Emergency Response
  • Mobility Assistance
  • Adaptable
  • Patient Services
  • Infection control standards
  • Infection prevention
  • Healthy meal preparation
  • Qualified in patient transport
  • Professional Bedside Manner
  • Corrective Action Planning
  • Sterilization techniques
  • Blood Glucose Monitoring
  • Specimen Collection
  • Clinical Training
  • Data Collection
  • Patient Education
  • Medical Equipment Operation
  • Information Protection
  • Culturally-competent care
  • Bed preparation
  • Vitals documentation
  • Patient hygiene management
  • Feeding assistance specialist
  • Monitoring patient conditions
  • Healthcare expertise
  • Patient positioning understanding
  • Restocking supplies
  • Acute and rehabilitative care
  • Basic nursing care
  • Calm Under Stress
  • Time Management
  • Care Monitoring
  • Empathy and Compassionate Care
  • Patient-focused care
  • Personal Care Aide (PCA)
  • Patient Relations
  • Patient Care
  • Attention to Detail
  • Light Housekeeping
  • Direct Patient Care
  • Patient relationship building
  • Patient Safety Management
  • Room Cleaning and Restocking
  • Companionship and emotional support
  • Behavior redirection
  • CPR Certification
  • Recording vital signs
  • Support Services
  • Family Communication
  • Documenting behaviors
  • Patient Care Quality
  • Oral Hygiene
  • Collecting vital signs
  • Patient Assessments
  • Transporting patients
  • Preparing meals
  • Certified in CPR/AED
  • Personal Care Aide
  • Observing responses
  • Emotional and Social Support
  • CPR/AED
  • First Aid Certification
  • Vital signs
  • Patient Management
  • Patient Positioning
  • Serve safe certification
  • the Heimlich menuever



Certification

Serve safe

CPR

Wound care

First aid

Timeline

PCA

Complete Home Care Services
04.2024 - Current

Cook

Elk View General Hospital
08.2022 - Current

Overnight Stocker

Walmart
01.2013 - 12.2013

Wait Staff Member

Pizza Hut
01.2009 - 07.2009

Serve safe

CPR

Wound care

First aid

Culinary - Culinary Arts

Western Technology Center - Burns Flat

Private Home Health Care - Home Health Aide

Western Oklahoma State College

Cna - Cna

Western Technology Center Hobart Ok

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Amanda Crowley