Amanda Crusco
Grovetown,GA
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Versatile system administrator proficient in hardware, software and security planning. Selects, installs, configures and manages components. Highly skilled in Windows and Linux with expert information security knowledge.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Computer Helpdesk Technician
Augusta Staffing
Augusta, GA
12.2022 - Current
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Enhanced system performance by conducting regular software and hardware updates.
- Diagnosed complex networking issues, utilizing advanced tools and methodologies to achieve swift resolutions.
- Implemented effective security measures to protect sensitive data and maintain network integrity.
- Optimized server configurations, ensuring improved speed and reliability of the network infrastructure.
- Installed, configured, maintained and upgraded Linux operating systems and services.
- Provided technical support for Linux-based systems including troubleshooting of server applications and hardware issues.
- Developed scripts for automation of system administration tasks using Bash, Python, Perl languages.
- Developed web pages using HTML, CSS and JavaScript.
Client Systems
Air National Guard
01.2009 - 09.2023
- Collaborated with cross-functional teams to deploy new hardware and software, improving overall infrastructure performance.
- Served as a liaison between IT departments and end-users to facilitate clear communication regarding system requirements and updates.
- Maintained detailed records of all service tickets, enabling accurate tracking of common issues and trends over time.
- Implemented proactive monitoring strategies to identify potential issues before they escalated into major problems, minimizing downtime for clients.
- Managed inventory of hardware and software assets, ensuring timely replacements or upgrades as needed.
- Provided technical support to customers with Linux-related issues via telephone, email, and chat.
- Resolved customer inquiries related to Linux operating systems and applications.
- Installed, configured, tested, maintained, monitored and troubleshot Linux servers.
Assistant Store Manager
Walmart
10.2010 - 10.2022
- Monitored server performance and implemented server upgrades as needed to maximize efficiency
- Tested new technologies prior to their implementation into production environments
- Responded quickly to service requests from end users while maintaining quality standards set by the organization
- Resolved customer inquiries via phone or remote desktop sessions in a timely manner
- Managed multiple projects simultaneously while meeting tight deadlines
- Diagnosed system problems using a variety of testing tools and techniques; identified root causes of incidents based on analysis of symptoms
- Provided training for new users on how to use various IT systems effectively
- Maintained inventory records accurately detailing all hardware and software assets owned by the company
- Performed regular maintenance tasks such as virus scans, backups, disk clean-up activities to ensure optimal performance of all systems.
Network Administrator
Seaway
03.2007 - 04.2011
- Cultivated a high-performance team through hiring skilled IT professionals, providing training opportunities, and fostering a positive work environment.
- Implemented robust security measures for safeguarding confidential company data by configuring firewalls and antivirus software.
- Reduced system downtime through proactive monitoring, troubleshooting, and maintenance of servers and network equipment.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Optimized network efficiency with regular updates, patches, and hardware upgrades to ensure seamless operation.
- Provided exceptional end-user support to troubleshoot hardware and software issues efficiently while minimizing operational disruptions.
- Monitored and optimized database performance using indexes, stored procedures, triggers, and other techniques.
- Performed daily maintenance tasks such as backups, restores and log shipping operations.
Education
Associate in Science (A.S.) - Business Administration And Management
Georgia Military College - Milledgeville
Milledgeville, GA04.2015
Bachelor of Science (B.S.) - Computer Science And Programming
Troy University
Troy, AL07.2020
Skills
- Operational Support
- System Upgrades
- Hardware Configuration
- IT Security Management
- Responding to Technical Questions
- VoIP Systems
- Software Installation
- Web Security
- Hardware and software installation
- Security issues troubleshooting
- Incident Management
- Server Management
- Patch management
- MySQL expert
Certification
- COMPTIA A+
- COMPTIA SEC+
- OSHA 10
- CompTIA Linux+
- Linux+
Timeline
Computer Helpdesk Technician
Augusta Staffing
12.2022 - Current
Assistant Store Manager
Walmart
10.2010 - 10.2022
Client Systems
Air National Guard
01.2009 - 09.2023
Network Administrator
Seaway
03.2007 - 04.2011
Associate in Science (A.S.) - Business Administration And Management
Georgia Military College - Milledgeville
Bachelor of Science (B.S.) - Computer Science And Programming
Troy University
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