Amanda Crusco
Grovetown,GA
Summary
Well balance representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Continuum
12.2022 - Current
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
Client Systems
United States Air Force, USAF
01.2009 - 09.2023
- Stayed current on industry trends and best practices by attending relevant conferences, workshops, and training sessions, applying new knowledge to enhance client system performance.
- Troubleshot and repaired desktop and mobile systems.
- Managed inventory of hardware and software assets, ensuring timely replacements or upgrades as needed.
- Maintained compliance with federal and internal security standards.
- Identified opportunities for process improvement through analysis of user feedback and implemented changes accordingly.
- Set up new computer systems and devices and installed hardware, software and patching programs.
Assistant Store Manager
Wal-Mart Supercenter
10.2010 - 10.2022
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Medical Billing Specialist
Monticello Dental Care
03.2007 - 07.2011
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Liaised between patients, insurance companies, and billing office.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Posted and adjusted payments from insurance companies.
Education
B.S. in Computer Science -
Trov University
05.2020
Associate of Applied Science - Health Administration
Georgia Military College
05.2015
Skills
- Patient confidentiality
- Patient Registration
- Insurance Verification
- HIPAA Compliance
- Multitasking and Organization
- Network support
- Software Installation
- Ticket management
- Issue Resolution
Certification
- Comptia A+
- Comptia Sec+
- Microsoft Azure
- Pharmacy Technician CHpT
- CMAA
- Forklift
- Walkie Stacker
- Scissor Lift
Timeline
Patient Services Representative
Continuum
12.2022 - Current
Assistant Store Manager
Wal-Mart Supercenter
10.2010 - 10.2022
Client Systems
United States Air Force, USAF
01.2009 - 09.2023
Medical Billing Specialist
Monticello Dental Care
03.2007 - 07.2011
B.S. in Computer Science -
Trov University
Associate of Applied Science - Health Administration
Georgia Military College
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