Overview
Work History
Education
Skills
Timeline
Generic

Amanda Cruz

Overview

28
28
years of professional experience

Work History

Front End Supervisor

Big Lots
04.2016 - 12.2024
  • Oversee front-end functions, including cash handling, register balancing, returns/exchanges, and customer inquiries.
  • Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
  • Ensured company policies were followed, and customer complaints were resolved promptly.
  • Train new hires on POS procedures, customer engagement, and company policies.
  • Ensured accurate cash drawer balances, and prepared daily deposits according to company procedures.
  • Collaborated with team members to improve customer experience.
  • Monitor staffing levels and manage daily break/lunch schedules to ensure coverage and compliance.

Customer Service Desk

Planet Fitness
01.2012 - 01.2016
  • Greeted and checked in members, providing excellent customer service.
  • Handled membership sign-ups, renewals, and cancellations efficiently.
  • Operated a multi-line telephone system.
  • Managed the cash register and processed payments accurately.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Desk

Lowes
01.2006 - 01.2011
  • Provided friendly and knowledgeable assistance to customers in a busy retail setting.
  • Collaborated with team members to meet daily sales goals and store operations.
  • Handled cash, credit, and debit payments efficiently.
  • Answered phones, logged orders given by phone and via fax.
  • Generated invoices, printed, and mailed them to customers.
  • Served as a resource person for questions about the company's products or services from both internal staff members and external customers.

Customer Service Representative

Menards
Chicago
01.2003 - 01.2006
  • Assisted customers with product inquiries and purchases, ensuring a positive shopping experience.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled incoming calls by routing them appropriately, or taking detailed messages.
  • Trained new employees on customer service protocols and systems.

Cashier

Clark Gas Station
01.2001 - 01.2003
  • Provided fast, friendly, and reliable service to all customers, maintaining a clean and welcoming environment.
  • Handled cash, credit, and debit transactions, balanced the drawer at the end of the shift, and followed store cash-handling policies.
  • Maintained cleanliness and organization of the cashier area consistently.
  • Restocked shelves, coolers, and displays to ensure product availability, and proper presentation.

Cashier

Host Marriott O'Hare
Rosemont
01.1997 - 01.2001
  • Greet customers in a friendly manner, and answer customers' questions.
  • Kept the store clean, and kept the shelves stocked.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered phones, handled customer inquiries, and directed requests as needed.
  • Collaborated with team members to ensure smooth store operations daily.

Education

High School Diploma -

Roosevelt High School
Chicago, Illinois
06.1996

Skills

  • Leadership
  • Excellent oral and written communication skills
  • Strong interpersonal and customer service skills
  • Organizational skills
  • Problem solving
  • Attention to detail
  • Multi-tasking and time management
  • Strong work ethic
  • Bilingual, Spanish

Timeline

Front End Supervisor

Big Lots
04.2016 - 12.2024

Customer Service Desk

Planet Fitness
01.2012 - 01.2016

Customer Service Desk

Lowes
01.2006 - 01.2011

Customer Service Representative

Menards
01.2003 - 01.2006

Cashier

Clark Gas Station
01.2001 - 01.2003

Cashier

Host Marriott O'Hare
01.1997 - 01.2001

High School Diploma -

Roosevelt High School

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Amanda Cruz