Amanda Cruz
Overview
28
28
years of professional experience
Work History
Front End Supervisor
Big Lots
04.2016 - 12.2024
- Oversee front-end functions, including cash handling, register balancing, returns/exchanges, and customer inquiries.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Ensured company policies were followed, and customer complaints were resolved promptly.
- Train new hires on POS procedures, customer engagement, and company policies.
- Ensured accurate cash drawer balances, and prepared daily deposits according to company procedures.
- Collaborated with team members to improve customer experience.
- Monitor staffing levels and manage daily break/lunch schedules to ensure coverage and compliance.
Customer Service Desk
Planet Fitness
01.2012 - 01.2016
- Greeted and checked in members, providing excellent customer service.
- Handled membership sign-ups, renewals, and cancellations efficiently.
- Operated a multi-line telephone system.
- Managed the cash register and processed payments accurately.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Desk
Lowes
01.2006 - 01.2011
- Provided friendly and knowledgeable assistance to customers in a busy retail setting.
- Collaborated with team members to meet daily sales goals and store operations.
- Handled cash, credit, and debit payments efficiently.
- Answered phones, logged orders given by phone and via fax.
- Generated invoices, printed, and mailed them to customers.
- Served as a resource person for questions about the company's products or services from both internal staff members and external customers.
Customer Service Representative
Menards
Chicago
01.2003 - 01.2006
- Assisted customers with product inquiries and purchases, ensuring a positive shopping experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled incoming calls by routing them appropriately, or taking detailed messages.
- Trained new employees on customer service protocols and systems.
Cashier
Clark Gas Station
01.2001 - 01.2003
- Provided fast, friendly, and reliable service to all customers, maintaining a clean and welcoming environment.
- Handled cash, credit, and debit transactions, balanced the drawer at the end of the shift, and followed store cash-handling policies.
- Maintained cleanliness and organization of the cashier area consistently.
- Restocked shelves, coolers, and displays to ensure product availability, and proper presentation.
Cashier
Host Marriott O'Hare
Rosemont
01.1997 - 01.2001
- Greet customers in a friendly manner, and answer customers' questions.
- Kept the store clean, and kept the shelves stocked.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered phones, handled customer inquiries, and directed requests as needed.
- Collaborated with team members to ensure smooth store operations daily.
Education
High School Diploma -
Roosevelt High School
Chicago, Illinois06.1996
Skills
- Leadership
- Excellent oral and written communication skills
- Strong interpersonal and customer service skills
- Organizational skills
- Problem solving
- Attention to detail
- Multi-tasking and time management
- Strong work ethic
- Bilingual, Spanish
Timeline
Front End Supervisor
Big Lots
04.2016 - 12.2024
Customer Service Desk
Planet Fitness
01.2012 - 01.2016
Customer Service Desk
Lowes
01.2006 - 01.2011
Customer Service Representative
Menards
01.2003 - 01.2006
Cashier
Clark Gas Station
01.2001 - 01.2003
Cashier
Host Marriott O'Hare
01.1997 - 01.2001
High School Diploma -
Roosevelt High School