Amanda Cruz

Assisted with quality assurance training and coaching for new and existing employees. Performed quality reviews to verify compliance with company standards and procedures, offering constructive feedback for performance improvement. Guided new hires through process documentation and hands-on coaching, facilitating quicker productivity and helping to alleviate departmental backlogs. Acted as a resource for process inquiries, contributed to enhancements in training materials, and promoted consistency within the team.

Processed 400+ invoices weekly. Ensured timely payment of invoices in default servicing while adhering to investor guidelines and servicing regulations. Communicate and maintain good relationship with vendors to resolve discrepancies and answer inquiries. Reviewed reports to identify payoff overages and processed refund checks to borrowers accordingly.

Collected and verified documentation including income statements, credit reports, tax returns, bank statements, and employment details. Reviewed mortgage loan applications for completeness and accuracy. Organized and compiled documents for submission of a complete loan package to underwriting.

Entered loan data into origination system. Collected and organized borrower documentation. Requested verification of employment and contacted insurance companies for necessary documents. Provided loan officers with updates on file status and outstanding requirements. Assisted senior processors in preparing files for underwriting and closing.

Oversaw cash drawer management and reconciliation processes. Directed customer transactions including deposits, withdrawals, check cashing, money orders, and loan payments. Addressed and resolved account discrepancies to improve client relations.