Amanda Cryderman

Highly organized professional with experience in Skilled Nursing Facilities and Long Term Care. Strengths include client relations, workflow planning and management, a proficient ability to handle multiple priorities in a timely manner, and maintaining regulatory compliance. Demonstrated ability to streamline processes for improved efficiency and customer satisfaction. Proven success with obtaining approvals for Medicaid Institutional Care Program. 8+ year experience with insurance verification processes, medical customer service, and knowledge of hospital discharge policies.

• Sault College of Applied Arts & Technology, Practical Nursing, Sault Ste Marie, Ontario, 09/01/11
• Sault College of Applied Arts & Technology, Personal Support Worker, Sault Ste Marie, Ontario, 09/01/09
• Sault College of Applied Arts & Technology, Gentle Persuasion Approach, Sault Ste Marie, Ontario, 09/01/09
• Sault Area High School, High School Diploma, Sault Ste Marie, Michigan, 06/01/97

• Clinical Manager, Oversee the day-to-day management of medical clinics, Liaise with patients and healthcare professionals, and coordinate patient care plans., Interviewing/Hiring/Appointing staff to fill open clinic positions, Set up vendor education and training with all staff appropriately, Delegated/Assigned tasks appropriately, Trained all new hires, Ordered clinical supplies, Reviewed Intrathecal Pump reports daily - scheduling, med orders, med changes for in house and third party, Clinical staffing schedule, Medication inventory - bi-weekly, Staff payroll, time off approvals, 90 day and annual reviews, and corrective actions, Triaged and/or scribed as needed for the providers, Worked directly under the Director of Operations
• Office Manager, Responsible for assisting with all functions associated with front and back office including, Payroll, Time off approval, Interviewing/Hiring, Onboarding, Training New Hires, Ordering Supplies, Daily End of Day Financials, Month End Financials, Assisting with Check in/Check out at Front Desk, Overflow of Call Center and Clinical Call Center calls, Weekly and Monthly Attrition Reports, Morning review of previous days transactions, Morning review of appointments scheduled/cancelled/No Showed previous day, Coordinated opening/closing schedule with Front Desk Team, Reviewed schedules for changes that needed to be made to optimize the provider’s schedule, Medical Records, Assist with insurance verification, and new patient scheduling
• Lead Surgical Coordinator, Manage all aspects of ASC surgical schedule to optimize OR time for multiple physicians., Counsel patients on pre and post op instructions, expectations and limitations., Liaise between patients and providers in regards to any questions or concerns beyond my scope., Created daily Next Available Appointment spreadsheet and made accessible to all schedulers for smooth, accurate and quick scheduling., Hold all scheduling staff responsible and accountable for procedure and surgical scheduling decisions.
• Surgical Coordinator, Scheduled surgical cases for multiple physicians including but not limited to Spinal Cord Stimulators - trials, permanent implants, revisions - lead and pocket, and replacements; Intrathecal Pumps - trials, permanent implants, revisions, and replacements, Superions, MILD and more., Scheduled appropriate pre- and post-op appointments in accordance with the performing physician’s protocol., Liaised between the physicians, patients, company representatives, corporate and the ASC through proper documentation, email, EHR tasks, telephone and face - to - face communication.
• Health Unit Coordinator, Responded to visitor/patient emergencies appropriately according to department/facility standards., Demonstrated accurate order transcription and communicated vital information to the appropriate staff., Utilized computer systems with regards to order entry and order inquiry., Maintained census board on the nursing unit with appropriate accurate information., Maintained patient chart order., Maintained only most current forms and physician order sets (including discarding of old forms)., Responded to call lights within a timely manner., Admitted, discharged and transferred patients in a timely manner. Coordinated appointments and transportation as needed for patients.
• Resident Care Coordinator, Experienced Care Coordinator to 31 bed Assisted Living Facility, overseen daily floor activities in the housekeeping, nursing and activities departments., Responsible for reporting any changes in residents’ health to families and medical staff., Maintained supply, ordering and distribution of medications for 31 residents; responsible for keeping up-to-date monthly medication reconciliations with physicians and pharmacies., Liaison between CNA’s and administration, family members and residents., Supervisor to 13 CNA’s on 3 different shifts., Responsible for Nursing Department employee communication and scheduling., Maintained medical appointment scheduling and resident chart updates as needed., Primary daytime medication passer 5 days/week., Accompanied residents to appointments as needed., 24/7 on-call availability to employees, residents, family members, medical staff and pharmacies.