Amanda Cuevas
Chicago,IL
Summary
Professional scheduler with strong background in managing medical appointments efficiently. Adept at coordinating schedules, handling patient inquiries, and maintaining accurate records. Known for effective team collaboration, adaptability to changing needs, and achieving results. Skilled in communication, time management, and problem-solving, ensuring seamless patient experiences.
Experienced with guiding prospective students through admissions process. Utilizes strong communication and relationship-building skills to ensure seamless experience for applicants. Track record of collaborating with team members to achieve admissions goals and adapt to changing needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Admissions Representative
Lincoln Tech College
06.2023 - 08.2025
- Facilitated student enrollment processes, ensuring compliance with institutional policies.
- Developed and maintained relationships with prospective students through effective communication strategies.
- Conducted presentations and information sessions to promote college programs and services.
- Assisted in evaluating applicants' qualifications and academic records for admission decisions.
- Streamlined application processing workflows, enhancing efficiency within the admissions office.
- Provided guidance on financial aid options, resulting in improved student understanding of funding resources.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
Hospice Caregiver
Visiting Angels Home Care
09.2018 - 06.2023
- Provided compassionate personal care and support to clients with diverse needs.
- Assisted in daily living activities, including meal preparation and hygiene maintenance.
- Monitored client health conditions and reported changes to healthcare professionals.
- Developed individualized care plans in collaboration with families and healthcare providers.
- Fostered positive relationships with clients, enhancing their overall well-being and comfort.
- Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
- Participated in bereavement support groups as a volunteer facilitator, helping individuals cope with grief after losing loved ones under hospice care.
- Implemented safety measures within the home setting to minimize risks associated with falls or other accidents during caregiving duties.
- Enhanced patient comfort by providing compassionate end-of-life care and support.
- Improved quality of life for terminally ill patients by performing routine personal care tasks, such as bathing, grooming, and feeding.
- Administered medications as prescribed, ensuring proper pain management and symptom control.
- Provided emotional support to patients'' families during the grieving process through active listening and empathetic communication.
- Utilized effective time management skills to balance patient care, administrative tasks, and continuing education requirements.
- Educated family members on appropriate caregiving techniques for optimal patient comfort at home.
- Recognized signs of impending death, providing timely communication with both the hospice team and the patient''s family to prepare for final moments together.
- Assisted in maintaining patients'' dignity by addressing their emotional, spiritual, and physical needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Positioned patients to provide comfort and promote better body alignment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Medical Appointment Scheduler
Chicago Lighthouse for the Blind
08.2010 - 09.2018
- Scheduled appointments using electronic health record systems to optimize patient flow.
- Coordinated with healthcare providers to ensure accurate and timely communication regarding patient needs.
- Implemented process improvements that reduced appointment scheduling errors and enhanced patient satisfaction.
- Mentored junior staff on best practices for managing complex scheduling scenarios effectively.
- Collaborated with administrative teams to streamline workflows, improving overall operational efficiency.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
- Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
- Maximized revenue by diligently verifying insurance coverage and obtaining necessary pre-authorizations for appointments.
- Promoted a positive office culture through clear communication, collaboration, and mutual respect among team members during all aspects of appointment scheduling tasks.
- Participated in ongoing training opportunities to stay current on industry trends, best practices, and new technologies related to appointment scheduling processes.
- Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
Education
GED -
State of Florida
Kissimmee, FLDental Assisting Certification - Dental Assistant
Everest College
Melrose Park, IL09-2015
Skills
- Leadership qualities
- Excellent interpersonal skills
- Ethics and integrity
- Student recruiting
- Sales background
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Task prioritization
- Conflict resolution
- Patient care
- Vital signs
- Reliability and punctuality
- Physical comfort
- Bedside manner
- Medical documentation
- End-of-life care
- Confidentiality adherence
- Written and verbal communication
- Medication administration
- Medical equipment operation
- Terminally ill patient care
- HIPAA compliance
- Strong organization
- Patient confidentiality
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Follow-up skills
- Data entry
- Reception oversight
- Payment scheduling and collection
- Customer service
- Cash handling
- Organization and time management
- Electronic health records
- Medical terminology
- Professionalism
Certification
- Certified Dental Assistant
Languages
Spanish
Native or Bilingual
Timeline
Admissions Representative
Lincoln Tech College
06.2023 - 08.2025
Hospice Caregiver
Visiting Angels Home Care
09.2018 - 06.2023
Medical Appointment Scheduler
Chicago Lighthouse for the Blind
08.2010 - 09.2018
GED -
State of Florida
Dental Assisting Certification - Dental Assistant
Everest College