Amanda Cummins
Crawfordsville,IN
Summary
Dynamic and dependable professional with extensive experience at Terre Haute Casino Resort, excelling in efficient card dealing and conflict resolution. Proven ability to enhance player engagement and satisfaction through exceptional customer service and strong mathematical skills. Committed to maintaining compliance with gaming regulations while fostering a welcoming atmosphere for patrons.
Overview
7
7
years of professional experience
Work History
Dealer
Terre Haute Casino Resort
03.2025 - Current
- Dealt cards efficiently in high-paced gaming environments, ensuring smooth gameplay.
- Monitored player behavior to maintain compliance with casino regulations and enhance guest experience.
- Assisted patrons with game rules, fostering an inclusive and enjoyable atmosphere for all players.
- Collaborated with team members to resolve disputes, promoting a fair and respectful gaming environment.
- Implemented strategies to minimize errors during dealing, improving overall game efficiency and accuracy.
- Led initiatives to enhance player engagement through personalized interactions, resulting in increased patron satisfaction.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to company and game policies as well as state and federal regulations.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
Forklift Operator
Penguin Random House
09.2021 - 03.2025
- Operated forklifts for efficient movement of inventory within warehouse environment.
- Conducted regular inspections and maintenance on equipment to ensure safety compliance.
- Collaborated with team members to optimize workflow and reduce downtime during loading processes.
- Managed inventory control, accurately tracking stock levels and reporting discrepancies.
- Monitored safety protocols, ensuring adherence to OSHA regulations throughout daily operations.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
Key Holder
Dollar General
09.2019 - 03.2021
- Collaborated with team members to meet daily sales goals and improve overall store performance.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Key Holder
Subway
05.2018 - 09.2019
- Assisted customers with menu selections and provided exceptional service to enhance dining experience.
- Operated cash register, processed transactions accurately, and managed daily financial reports.
- Trained new staff on store policies, food safety standards, and customer service techniques.
- Maintained cleanliness and organization of work areas to ensure compliance with health regulations.
- Implemented best practices for food preparation and presentation to enhance product quality.
- Stocked inventory shelves efficiently and managed product rotation to reduce waste.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Education
GED -
Home School
Arley, ALSkills
- Memory retention
- Dependability
- Strong hand-eye coordination
- Quick thinking
- Chip handling
- Payout calculations
- Game rules
- Table management
- Effective conflict resolution skills
- Excellent customer service
- Strong mathematical skills
- Stress tolerance
- Gaming commission compliance
- Fraud detection
- Table game rules
- Currency exchange
- Loss and winning computations
Timeline
Dealer
Terre Haute Casino Resort
03.2025 - Current
Forklift Operator
Penguin Random House
09.2021 - 03.2025
Key Holder
Dollar General
09.2019 - 03.2021
Key Holder
Subway
05.2018 - 09.2019
GED -
Home School