Amanda Cunningham
Office Administrator- Administrative Assistant
Burien,WA
Summary
Dynamic Office Administrator at Cascade Christian Schools with a proven track record in enhancing operational efficiency and customer engagement. Expert in document management and adept at multitasking, I streamlined processes that improved productivity and fostered a collaborative work environment, significantly boosting team morale and performance.
Overview
18
18
years of professional experience
Work History
Office Administrator
Cascade Christian Schools
08.2023 - 07.2025
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.
- Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
- Streamlined inter-departmental communication with introduction of centralized online platform.
- Enhanced efficiency by automating routine tasks, allowing staff to focus on more strategic projects.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education Coordinator
Adult and Teen Challenge PNW
09.2021 - 11.2022
- Assessed student performance and utilized feedback to increase educational program success.
- Supported staff recruitment initiatives for high-quality program delivery.
- Identified methods and tools to promote student success in project-based learning.
- Conducted conferences with parents and students to review progress, adjust academic plans, and renew enrollments.
- Implemented student assessment and evaluation processes, aiding program success.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Improved operational efficiency, conducting regular reviews of educational programs and resources.
- Enhanced team collaboration, leading regular coordination meetings among education staff.
- Streamlined administrative processes for efficiency, saving significant time for staff.
- Developed assessment tools to track student progress throughout the academic year accurately, providing valuable feedback for both educators and families alike.
- Promoted a positive learning environment through effective classroom management strategies and fostering strong relationships with students.
- Enhanced student engagement by developing and implementing interactive learning sessions.
Administrative Assistant
Sound Life Church Of The Assemblies Of God
02.2018 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Executive Assistant to the Director
Sonshine Learning Center
03.2007 - 08.2012
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
- Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
- Streamlined office operations for increased efficiency through the implementation of new filing systems and procedures.
- Developed presentations for the director using advanced PowerPoint skills, resulting in visually engaging content that conveyed key messages effectively.
- Enhanced director''s productivity by managing calendars, scheduling appointments, and organizing meeting materials.
- Served as gatekeeper for incoming communications, prioritizing messages and ensuring prompt responses from the director.
- Maintained an organized and up-to-date database of contacts, ensuring easy access to critical information for the director.
- Mentored junior staff members in administrative best practices to foster their professional growth within the organization.
- Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
- Facilitated smooth project management by coordinating tasks among team members and monitoring progress towards deadlines.
- Handled escalated issues with professionalism and diplomacy, resolving conflicts swiftly while maintaining strong working relationships with all parties involved.
- Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
- Contributed ideas during strategy sessions which led to improvements in overall efficiency of departmental processes.
- Assisted in onboarding new team members by providing training materials and support, ensuring a smooth integration into the department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Facilitated training and onboarding for incoming office staff.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Created and managed office systems to efficiently deal with documentation.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
Education
High School Diploma -
Tahoma High School
Maple Valley, WASkills
Administrative support
Timeline
Office Administrator
Cascade Christian Schools
08.2023 - 07.2025
Education Coordinator
Adult and Teen Challenge PNW
09.2021 - 11.2022
Administrative Assistant
Sound Life Church Of The Assemblies Of God
02.2018 - 09.2021
Executive Assistant to the Director
Sonshine Learning Center
03.2007 - 08.2012
High School Diploma -
Tahoma High School