Amanda Cuoco
Little Falls,NJ
Summary
Accomplished small business owner, artistic director, customer service specialist, marketing specialist, stage manager, office manager, and choreographer with a proven track record of success. Skilled in building strong relationships and creating efficient processes. Collaborative and innovative professional with natural leadership ability and extensive experience in talent development, cost reduction, process improvement, and timely project delivery. Strategic thinker who excels at generating new revenue streams and delivering exceptional client service. Commitment to ensuring customer satisfaction is unwavering, providing exceptional service and unmatched support. Proficient in utilizing customer service best practices, adept at exploring different solutions to effectively address customer needs. Strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Independent decision-making skills and sound judgment consistently make a positive impact on company success.
Overview
16
16
years of professional experience
Work History
Owner, Artistic Director
AC Dance
01.2022 - Current
- Founder and manager of business including ballet instruction.
- Manage day-to-day business operations.
- Monitor market conditions to set accurate product pricing and take advantage of emerging trends.
- Cultivate forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Reconcile daily sales, returns and financial reports in QuickBooks.
- Consult with customers to assess needs and propose optimal solutions.
- Resolve client concerns quickly and professionally to maintain respectful and productive project environment.
- Recruit, hire and train initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
Customer Service Specialist, Health Center
Montclair State University
10.2022 - Current
- Maintains office as a functional and well running machine.
- Point person for all incoming student scheduling and concerns and getting students with the appropriate provider.
- Highly responsible team player who stays calm in emergencies.
- Records meeting minutes.
- Responsible for organizing the front reception area and keeping supplies stocked for students.
- Handles all incoming and outgoing mail and packages.
- Assist with reporting for end of year reports.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to students.
- Chair of Search Committee for new employees
- Increased efficiency and team productivity by promoting operational best practices and company policies
- Maintained student happiness with forward-thinking strategies focused on addressing student needs and resolving concerns
- Managed social media platforms for Health Center
Testing Manager, CSS, Health Center
Montclair State University
04.2020 - 10.2022
- Managed Contact Tracing initiatives for Covid-19
- Chair of Search Committee for new employees
- Increased efficiency and team productivity by promoting operational best practices and company policies
- Maintained student happiness with forward-thinking strategies focused on addressing student needs and resolving concerns
- Managed social media platforms for Residence Life and Health Center
Student Support Specialist & CSS, Residence Life
Montclair State University
03.2019 - 04.2020
- Supported Assistant Director with daily operational functions
- Worked directly with management, and Residence Life department to brainstorm, discuss strategy and mitigate student issues
- Created a welcoming environment for students, fostering a sense of belonging and community within the school setting.
- Assisted students in developing effective time management skills leading to improved academic outcomes.
- Mentored new Student Support Specialists sharing knowledge of best practices used within the role.
Ballet Instructor/Choreographer
Backstage Performing Arts
08.2017 - 06.2023
- Instructed students ages 5- 60 in classical ballet technique and choreography
- Created a healthy and safe learning environment for all students by implementing class rules
Administrative Assistant,Communications And Recruitment
Mason Gross School Of The Arts, Rutgers University
09.2017 - 09.2018
- Responsible for creative design of faculty and senior spotlights
- Boosted website traffic by 468% by creating an integrated social media strategy
- Drafted area reports for the dean's office to be shared throughout the university. Responsible for studio scheduling, rehearsals, and outside vendor rentals
Assistant To The Director
Barnard College, Columbia University
07.2016 - 05.2017
- Directed administrative function for counselors
- Screened applicant resumes & coordinated in-person interviews
- Conducted research on industry trends, compiling valuable data used by the Director for strategic decision-making purposes.
- Assisted in the preparation of presentations and reports, contributing to the successful delivery of information to stakeholders.
- Served as a resource for staff members by answering questions and addressing concerns, fostering a positive work environment where employees felt supported and empowered.
- Collaborated with the Director on strategic planning efforts, providing valuable input that contributed to the overall success of departmental goals.
Head of Administration Assistants Programs
The School At Steps, Steps On Broadway
08.2008 - 05.2017
- Managed backstage team for over 800 students at performances
- Conducted all interviews, managed the hires, and trained the administrative staff, interns and dance assistants
- Re-designed office structure and layout to improve flow and client experience
- Developed and implemented all training manuals and set goals for staff, assistants & interns
Education
Bachelor Of Fine Arts - Ballet
The University Of Texas At El Paso
El Paso, TX2005
Skills
- Quickbooks
- Pyramed
- Contact Trace
- Mentoring Artists
- Event Logistics
- Studio Management
- Facility Management
- Creative Design
- Mercury
- Humanity
- Hawsync
- 25Live
- WordPress
- Microsoft Office Suite
- Google docs
- Formsite Platform
- Qualtrics Platform
- Mindbody Software
Timeline
Customer Service Specialist, Health Center
Montclair State University
10.2022 - Current
Owner, Artistic Director
AC Dance
01.2022 - Current
Testing Manager, CSS, Health Center
Montclair State University
04.2020 - 10.2022
Student Support Specialist & CSS, Residence Life
Montclair State University
03.2019 - 04.2020
Administrative Assistant,Communications And Recruitment
Mason Gross School Of The Arts, Rutgers University
09.2017 - 09.2018
Ballet Instructor/Choreographer
Backstage Performing Arts
08.2017 - 06.2023
Assistant To The Director
Barnard College, Columbia University
07.2016 - 05.2017
Head of Administration Assistants Programs
The School At Steps, Steps On Broadway
08.2008 - 05.2017
Bachelor Of Fine Arts - Ballet
The University Of Texas At El Paso