Amanda Curiel
Branch Manager
Jourdanton,TX
Summary
Versatile branch manager with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within banking where talents in all banking departments will be valuable.
Overview
25
25
years of professional experience
Work History
Branch Manager
First Commercial Bank NA
08.2020 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Bank Teller/Loan Secretary
Security State Bank
07.2001 - 07.2020
- Maintained confidentiality of information related to receiving, recording and depositing of funds.
- Maintained accurate records of organizational finances and generated reports as requested.
- Verified processing information and deposited received funds into organizational account.
- Received dues, fees and payments and provided transaction receipts.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Identified sales opportunities and referred customers to branch partners in financial services.
Credit Reporting Associate
SARMA
07.1997 - 04.2001
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
High School Deploma -
Devine High School
Devine, TX05.1997
Skills
- Banking Products and Services
- Performance Review
- Customer Service
- Branch Operations Management
- Shift Scheduling
- Cross-Selling and Upselling
- Cash Handling Expertise
- Teller Auditing
- Cash Register Operations
- Anti Money Laundering (AML)
- Typing and 10-Key Entry
- Enrollment Requirements
- Team Supervision
- Event Planning
- Prioritizing and Planning
- Problem Anticipation and Resolution
Timeline
Branch Manager
First Commercial Bank NA
08.2020 - Current
Bank Teller/Loan Secretary
Security State Bank
07.2001 - 07.2020
Credit Reporting Associate
SARMA
07.1997 - 04.2001
High School Deploma -
Devine High School
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