Amanda Curry
El Paso,TX
Summary
Experienced program manager and customer service professional with over 5 years of industry expertise. Demonstrated excellence in merchandise management and staff training during tenure at Armed Services of YMCA. Proficient in utilizing Microsoft Research tools to effectively monitor program metrics. Consistently achieved high levels of customer satisfaction and maintained meticulous records. Known for maintaining confidentiality, attention to detail, and the ability to independently manage tasks. Proven track record of successfully training team members and overseeing secure documentation processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child Watch Specialist
William Baumont Medical Center
06.2024 - Current
- Conducted arts and crafts activities during parental appointments.
- Confirmed accuracy and currency of children's immunization documents.
- Maintained accurate logs of participants' attendance.
- Coordinated efficient handling of electronic and paper documents.
- Ensured distribution of information and referrals among program members.
- Supervised diverse age groups from infancy through school years, focusing on their care and security.
- Built strong relationships with parents through consistent feedback and dialogue.
- Created a nurturing atmosphere where children felt comfortable expressing themselves creatively through arts and crafts projects
- Completed child development training in first aid/CPR renewal.
- Coordinated volunteer schedules, ensuring sufficient coverage for shifts and events.
Bargain Shop Manager
Armed Services of YMCA
06.2021 - 09.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions
- Performed end-of-shift cash out operations according to store policies, maintaining accurate counts and receipt records
- Trained and guided team members to maintain high productivity and performance metrics
- Operated POS terminals and cash drawer balancing
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Managed volunteer schedules, ensuring adequate coverage for all shifts and events
- Monitored volunteer performance, providing feedback, recognition, and support as needed
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Managed daily operations, including scheduling, inventory management, and customer service
Child Watch Specialist
Armed Services of YMCA
10.2020 - 06.2021
- Conducted arts and crafts activities during parental appointments.
- Confirmed accuracy and currency of children's immunization documents.
- Maintained accurate logs of participants' attendance.
- Coordinated efficient handling of electronic and paper documents.
- Ensured distribution of information and referrals among program members.
- Supervised diverse age groups from infancy through school years, focusing on their care and security.
- Built strong relationships with parents through consistent feedback and dialogue.
- Created a nurturing atmosphere where children felt comfortable expressing themselves creatively through arts and crafts projects
- Completed child development training in first aid/CPR renewal.
- Coordinated volunteer schedules, ensuring sufficient coverage for shifts and events.
Office Assistant
Rooms To Go Express
06.2016 - 09.2017
- Conducted arts and crafts activities during parental appointments.
- Confirmed accuracy and currency of children's immunization documents.
- Maintained accurate logs of participants' attendance.
- Coordinated efficient handling of electronic and paper documents.
- Ensured distribution of information and referrals among program members.
- Supervised diverse age groups from infancy through school years, focusing on their care and security.
- Built strong relationships with parents through consistent feedback and dialogue.
- Created a nurturing atmosphere where children felt comfortable expressing themselves creatively through arts and crafts projects
- Completed child development training in first aid/CPR renewal.
- Coordinated volunteer schedules, ensuring sufficient coverage for shifts and events.
Education
High school Diploma -
East Hall High school
Gainesville, GA05.2008
Skills
- Efficient POS Operation
- Customer Relationship Management
- Policy and procedure modification
- Experienced in Handling Multi-Line Communications
- Administrative Support
- Proficient Problem Solving
- Experienced with Microsoft Office Applications
- Project Coordination
- Documentation Management
- Detail-Oriented Task Coordination
- Budget Oversight
- Data Spreadsheet Management
- Effective Workflow Management
- Financial Record Management
- Professional Phone Communication
Certification
Driver's License
Timeline
Child Watch Specialist
William Baumont Medical Center
06.2024 - Current
Bargain Shop Manager
Armed Services of YMCA
06.2021 - 09.2023
Child Watch Specialist
Armed Services of YMCA
10.2020 - 06.2021
Office Assistant
Rooms To Go Express
06.2016 - 09.2017
High school Diploma -
East Hall High school