Amanda Curry
Bristol
Summary
Driven Retail Manager with more than 10 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Retail Manager
Walmart
08.2021 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Exhibited excellent people skills during interaction with employees and customers.
- Answered questions about store policies and addressed customer concerns.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Conducted performance evaluations and provided constructive feedback to employees.
- Boosted team morale and productivity by implementing staff recognition program that acknowledged outstanding customer service.
- Spearheaded community outreach initiatives to build brand awareness and foster local support.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Team Lead
Walmart
06.2013 - 08.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
Invoicing Clerk
Walmart
12.2008 - 06.2013
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Evaluated financial records to detect errors and discrepancies.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Maintained accurate financial records, contributing to successful audits by organizing and filing all accounts payable documents.
- Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
Education
Bachelor of Science - Business Management And Accounting
DeVry University
Columbus04-2020
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
- Complaint resolution
- Visual merchandising
- Team training and development
- Operations management
- Employee scheduling
- Business reporting
- Profit and loss analysis
Timeline
Retail Manager
Walmart
08.2021 - Current
Team Lead
Walmart
06.2013 - 08.2021
Invoicing Clerk
Walmart
12.2008 - 06.2013
Bachelor of Science - Business Management And Accounting
DeVry University