Amanda Cutler
San Marcos,CA
Summary
Organized and dependable team player ready to successfully at managing multiple priorities with a positive attitude. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
11
11
years of professional experience
Work History
Sales Associate/Internet Sales
AutoNation Subaru
11.2023 - Current
- Responsible for selling new and used inventory to all prospects through internet inquiries, phone calls, and walk-ins
- Track and follow up on all leads to maximize profit and meet monthly sales quotas
- Foster caring relationships to drive loyalty
- Follow all company guidelines on 'Road to the Sale' to ensure 100% satisfaction on customer surveys.
- Recommending appropriate products based on their needs.
Human Resources Generalist/HRBP
Bob Baker Auto Group/AutoNation
02.2022 - 11.2023
- Active involvement in full-cycle employment processes for 300 employees across 5 franchised automotive dealerships
- Process leaves of absence, e.g., FMLA, CFRA, PFL, Disability, EDD
- Recording and reporting of workplace injuries (annual OSHA reporting)
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Partnered with managers on proper corrective action and performance management documentation
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Distributed employee engagement surveys to identify areas of improvement.
Lead server/Trainer
Beach Plum Kitchen
06.2018 - 02.2022
- Ensure excellent customer experience through friendly and efficient service for an average of 50+ guests daily
- Increase average check and overall profitability through menu upselling strategies
- Recognize, acknowledge, and follow through with guest inquiries, requests, or needs
- Collaborate with staff to guarantee cleanliness and the restocking and refilling of products throughout the shift
- Train new team members on the menu, company standards, and protocols including providing individual action plans based on learning styles, strengths, and weaknesses
- Update training manuals to include personal and team accountability metrics.
Server
Ignite Bistro
07.2016 - 05.2018
- Responsible for managing my own tables efficiently and effectively by following service standards protocols such as time standards, guest communication, and upselling specials
- Continuously exceeded sales goals by 25% through add-ons, desserts, and signature cocktails
- Able to diversify my language both verbal and nonverbal to create a comfortable guest experience
- Adhered to state ServSafe and company procedures regarding proper alcohol service
- Maintained a composed demeanor during high-pressure, high volume dinner rushes producing $1000 sales goals per night.
Lead Server/Bartender
Claim Jumper Restaurant
06.2013 - 12.2016
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
Education
B.A. Sociology -
California State University, San Marcos
San Marcos, CA01.2021
Skills
- Teamwork and Collaboration
- Guest Engagement
- Safe Food Handling
- High-volume dining
- Strong Work Ethic
- Exceptional customer service
- Time Management
- Warm and Friendly
Timeline
Sales Associate/Internet Sales
AutoNation Subaru
11.2023 - Current
Human Resources Generalist/HRBP
Bob Baker Auto Group/AutoNation
02.2022 - 11.2023
Lead server/Trainer
Beach Plum Kitchen
06.2018 - 02.2022
Server
Ignite Bistro
07.2016 - 05.2018
Lead Server/Bartender
Claim Jumper Restaurant
06.2013 - 12.2016
B.A. Sociology -
California State University, San Marcos
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