Amanda Dalton
Blanchester,OH
Summary
Dynamic and customer-focused professional with extensive experience at Kroger, excelling in food preparation and safety. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in inventory management and maintaining cleanliness standards, contributing to increased sales and a loyal customer base.
Overview
23
23
years of professional experience
Work History
Bakery Clerk
Kroger
10.2002 - Current
- Assisted with daily bakery operations, ensuring cleanliness and organization of workstations.
- Handled customer inquiries and provided product recommendations to enhance service experience.
- Learned proper use of baking tools and equipment under supervision to ensure safety standards.
- Maintained inventory levels by restocking shelves and monitoring product freshness regularly.
- Participated in training sessions to improve knowledge of baking techniques and product offerings.
- Contributed to visual merchandising efforts, ensuring attractive presentation of baked goods for customers.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
Assistant Deli Manager
Kroger
03.2004 - 04.2015
- Supervised daily deli operations, ensuring quality standards and compliance with food safety regulations.
- Trained and mentored staff on product preparation techniques and customer service excellence.
- Implemented inventory management practices, reducing waste and optimizing supply levels.
- Developed promotional strategies to increase deli sales and enhance customer engagement.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
Education
High School Diploma -
Williamsburg High School
Williamsburg, OHSkills
- Customer service
- Food preparation
- Bakery equipment knowledge
- Customer satisfaction
- Food handling safety
- Flexible schedule
- Cleanliness standards
- Stocking and shelving
- Telephone etiquette
- Cash handling
- Accurate order fulfillment
- Customer inquiries
- Food safety
Timeline
Assistant Deli Manager
Kroger
03.2004 - 04.2015
Bakery Clerk
Kroger
10.2002 - Current
High School Diploma -
Williamsburg High School