Amanda Dandy
San Bernardino,California
Summary
Professional Community Manager with proven track record in fostering robust community engagement and enhancing member satisfaction. Successfully implemented community initiatives that increased participation and strengthened relationships. Demonstrated excellence in communication and conflict resolution skills, contributing to seamless community operations.
Overview
11
11
years of professional experience
Work History
COMMUNITY MANAGER
EMERALD ELITE PROPERTIES
11.2020 - Current
- Oversee the daily operations for a multi-family apartment community with 318 units
- Oversee all financial aspects of the community
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintain an occupancy rate of 98%
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate change.
- Monitored community activities maintained compliance with relevant laws, regulations and codes.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
COMMUNITY MANAGER
LOGAN PROPERTY MANAGEMENT
10.2017 - 10.2020
- Oversee the daily operations for a multi-family apartment community with 281 units
- Maintain an occupancy rate of 98%
- Ensure the community is properly maintained
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
ASSISTANT PROPERTY MANAGER
PINNACLE PROPERTY MANAGEMENT
09.2015 - 09.2017
- Account receivables
- Process resident rent payments
- Trouble-shoot ledger discrepancies
- Securely transporting payments to and from the bank
- Inspect rent ready units
- Tour prospects
- Move In/Out inspections
- Respond to inquiries
- Input maintenance request
- Problem resolution
- Providing prospective residents with excellent customer
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances, resulting in increased tenant retention rates.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
FLOATING ASSISTANT MANAGER
NPM STAFFING INC
04.2014 - 08.2015
- Travel to a variety of apartment communities throughout Southern California and assist the staff with pending tasks that needed to be addressed
- Community tours
- Process applications
- Data entry
- Prospect inquiries
- Input of work orders
- Heavy phones
- Filing
- Customer service
FLOATING LEASING CONSULTANT
CAREER STRATEGIES
11.2013 - 03.2014
- Travel to a variety of apartment communities throughout Southern California and assist the staff with pending tasks as needed.
- Prepared lease-related documentation and interdepartmental correspondence.
- Conducted market research to stay informed on competitor pricing strategies, adjusting property rates accordingly to remain competitive.
- Maintained accurate records of prospective and current tenants, enabling efficient communication and follow-up efforts.
- Organized and hosted open houses for prospective tenants, showcasing available units and highlighting property amenities.
Education
Some College (No Degree) - Information Technology
El Camino College
Torrance, CAHigh School Diploma -
San Gorgonio High School
San Bernardino 01.2003
Skills
- Linux/Unix
- Windows
- MacOS
- Excel Spreadsheets
- Salesforce
- Yardi
- LRO
- On-site
- Onesite
- Rent Café
- RCM
- Tenant and eviction laws
- Resident relations
- Financial budgeting and reporting
- Payment management
Technicalsummary
Linux/Unix, Windows, MacOS, Excel Spreadsheets, Salesforce, Yardi, LRO, On-site, Onesite, Rent Café, Jira, ServiceNow, Yardi, Business Analysis, RCM, Google Suite, On-Site, Rent Café
Languages
English
Full Professional
Timeline
COMMUNITY MANAGER
EMERALD ELITE PROPERTIES
11.2020 - Current
COMMUNITY MANAGER
LOGAN PROPERTY MANAGEMENT
10.2017 - 10.2020
ASSISTANT PROPERTY MANAGER
PINNACLE PROPERTY MANAGEMENT
09.2015 - 09.2017
FLOATING ASSISTANT MANAGER
NPM STAFFING INC
04.2014 - 08.2015
FLOATING LEASING CONSULTANT
CAREER STRATEGIES
11.2013 - 03.2014
Some College (No Degree) - Information Technology
El Camino College
High School Diploma -
San Gorgonio High School
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