Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Danielle Goolsby

Raleigh,NC

Summary

Experienced with medical office administration, ensuring smooth daily operations and patient flow. Utilizes medical terminology and electronic health record systems to maintain organized and accurate information. Knowledge of patient scheduling, insurance verification, and confidentiality protocols.

Diligent with comprehensive background in managing medical office operations and patient communications. Ensured accurate scheduling and streamlined administrative processes, enhancing overall patient experience. Demonstrated proficiency in medical terminology and electronic health record management.

Overview

18
18
years of professional experience

Work History

Medical Secretary

Duke Hospital
07.2023 - Current
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.

Patient Service Representative

University Dental Association
02.2022 - 02.2023
  • Manager: Danielle Lowry

Patient Service Representative

Allergy Partners
07.2021 - 02.2022
  • Manager: Elaine Bezer

Process Assistant

Amazon
06.2019 - 10.2021
  • Relocated to North Carolina to open new facility

Patient Service Representative

Cleveland Clinic Family Health Center
10.2014 - 12.2019
  • Manager: Raquel Hammit

Patient Service Representative

Cleveland Clinic Staffing Resources
07.2012 - 08.2014
  • Manager: Deborah Samoson

Health Unit Coordinator

Cleveland Clinic Emergency Room
09.2008 - 07.2012
  • Manager: Diane Lagenza

Sales Associate/Cashier

H&M Clothing
12.2006 - 12.2008
  • Customer Service

Education

High School -

Euclid High School
Euclid, OH

Bachelor's Degree - Biology

Bethune-Cookman College
Daytona Beach, FL

Associate Degree - Biology

Cuyahoga Community College
Highland Hills, OH

Associate Degree - Nursing

Lakeland Community College
Kirtland, OH

Certificate - Pharmacy Tech Program

Sanford Brown College
Middleburg Heights, OH

Certificate - Nursing Program

Chamberlain College Of Nursing
Cleveland, OH

Skills

  • Strong communication skills
  • Strong organizational skills
  • Teamwork
  • Professional attitude with eagerness to learn
  • Strong public relations
  • Strong attention to detail

Timeline

Medical Secretary

Duke Hospital
07.2023 - Current

Patient Service Representative

University Dental Association
02.2022 - 02.2023

Patient Service Representative

Allergy Partners
07.2021 - 02.2022

Process Assistant

Amazon
06.2019 - 10.2021

Patient Service Representative

Cleveland Clinic Family Health Center
10.2014 - 12.2019

Patient Service Representative

Cleveland Clinic Staffing Resources
07.2012 - 08.2014

Health Unit Coordinator

Cleveland Clinic Emergency Room
09.2008 - 07.2012

Sales Associate/Cashier

H&M Clothing
12.2006 - 12.2008

Bachelor's Degree - Biology

Bethune-Cookman College

Associate Degree - Biology

Cuyahoga Community College

Associate Degree - Nursing

Lakeland Community College

Certificate - Pharmacy Tech Program

Sanford Brown College

Certificate - Nursing Program

Chamberlain College Of Nursing

High School -

Euclid High School
Amanda Danielle Goolsby