AMANDA DARBY
Fallston,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Store Manager
Pet Supplies Plus Bel Air
09.2024 - Current
- Supervised daily store operations to ensure efficient workflow and outstanding customer service.
- Trained and mentored staff to enhance product knowledge and improve sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies that increased customer engagement and drove sales growth.
- Analyzed sales data to identify trends, inform decision-making, and adjust merchandising plans.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Sales Associate
Goodwill Industries
11.2022 - 09.2024
- Responsibilities included retail cashier, customer service, organizing and stocking of merchandise, general cleaning and maintenance of store, pricing and discounting products, following planograms to display product, being able to help out in any department of the store when needed, and miscellaneous other activities associated with a retail setting.
- Skills utilized included interacting in a professional and courteous manner with customers, use of company point of sales computer software, processing payment for merchandise, processing returns, interacting with coworkers and management personnel, and professionally representing the store with customers.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
Sales Associate
Petco
10.2021 - 06.2022
- Responsibilities include care and feeding of animals, including reptiles, birds, small animals, and aquatics, receiving and stocking merchandise, retail cashier, customer service and general customer inquiries, general cleaning and maintenance of store, taking animals to the veterinarian, administering medication to animals, fielding telephone inquiries, processing online orders, and monitoring of health of animals.
- Skills utilized include interacting in a professional and courteous manner with customers, learning about animals to field customer inquiries, dealing with various issues that arise with animals in store, use of store point of sale computer software, use of store computer software to process online sales, processing returns, following planograms and stocking, interacting with coworkers and management personnel, and professionally representing the store with customers.
- Timonium Location
- Maintained inventory accuracy through regular stock checks and organization.
- Assisted customers with product selection and inquiries to enhance shopping experience.
Sales Associate
Goodwill Industries
05.2021 - 08.2021
- Responsibilities included retail cashier, customer service, organizing and stocking of merchandise, general cleaning and maintenance of store and miscellaneous other activities associated with a retail setting.
- Skills utilized included interacting in a professional and courteous manner with customers, use of company point of sales computer software, processing payment for merchandise, processing returns, interacting with coworkers and management personnel, and professionally representing the store with customers.
- Bel Air Location
- Operated point-of-sale systems efficiently to process transactions and handle cash.
- Trained new staff on store procedures, customer service standards, and operational policies.
- Resolved customer complaints swiftly, ensuring satisfaction and repeat business opportunities.
- Provided positive first impressions to welcome existing, new, and potential customers.
Paralegal's Assistant
Berman, Sobin, Gross, Feldman, and Darby, LLP
05.2020 - 12.2020
- Responsibilities included requesting medical records from providers on behalf of clients, speaking directly to providers to cooperatively solve issues, and filing of documents and miscellaneous organizing of workspace.
- Skills utilized include personal organization to accomplish assigned tasks, effective use of company's software to format documents, and professionally representing the company when collaborating with outside contacts.
- Conducted legal research to support case preparation and strategy development.
- Assisted attorneys in drafting and reviewing legal documents for accuracy and compliance.
- Managed case files, ensuring organization and timely updates throughout litigation processes.
Education
High School Diploma -
Jemicy School
Owings Mills, MD05.2020
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Relationship building and management
- Documentation and reporting
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Product merchandising
- Customer response
- Accurate money handling
- Operational efficiency
- Strategic planning
- Marketing and promotions
- Special events
- Team building
Timeline
Store Manager
Pet Supplies Plus Bel Air
09.2024 - Current
Sales Associate
Goodwill Industries
11.2022 - 09.2024
Sales Associate
Petco
10.2021 - 06.2022
Sales Associate
Goodwill Industries
05.2021 - 08.2021
Paralegal's Assistant
Berman, Sobin, Gross, Feldman, and Darby, LLP
05.2020 - 12.2020
High School Diploma -
Jemicy School