Amanda Darden
Hogansville,GA
Summary
Experienced Customer Service Representative with 11 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls, providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Voice Talent Operator/Account Specialist II
InterCall
06.2000 - 04.2011
- Provide voice-over scripting and hosting for Fortune 500 conference calls. Participating in Legal distant learning programs on a broad range of legal topics including Attorney Ethics, Mediation Ethics, Civil Litigation Ethics, E-Discovery Ethics, Estate Planning, Real Estate Law, Commercial Bankruptcy, Drafting Retail and Commercial Leases, Trust Investments, Family Limited Partnerships, Gift Taxation et al.
- Responsible for beginning-to-end conferencing solutions ensuring that all variables of each account processes are correctly in place to meet the needs of the client.
- Voice Talent Operator responsible for reading Safe Harbor scripts for High Profile earnings conference calls during Investor Relation season(s) and Attorney Biographies.
- Responsible for maintaining and coordinating multiple recording, listening, and web presentation lines on multiple bridges during conference calls.
- Provide customer service solutions to save troubled/very high profile accounts (assigned to Radar Recovery Team).
- Responsible for handling all pre-call requirements for conference calls ensuring reservation accuracy, and also all post-call requirements and post call work.
- Adhered to standards of quality and service as well as all compliance requirements.
- Completed routine and complex account updates to resolve problems.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
High School Diploma -
Newnan High School
Newnan, GA05.2000
Skills
- Administrative Assistance
- Script Memorization
- Vocal Tone
- Goal Development
- Project Management
- Quality Assurance
- Strong Customer Communication/Service Skills
- Word Processing
- Advanced Typing Skills - 115 wpm/100% Accuracy
- Online Data Entry
- Computer Literacy/Computer Hardware/Equipment Operation
- Analytical Skills
- Microsoft Excel/Microsoft Word/Powerpoint/Spreadsheets
Timeline
Voice Talent Operator/Account Specialist II
InterCall
06.2000 - 04.2011
High School Diploma -
Newnan High School
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