AMANDA DARSEY
Manassas,VA
Summary
Dynamic property management professional with extensive experience at Sandpiper Hospitality, excelling in conflict resolution and budget management. Proven track record of achieving 100% tenant satisfaction through effective communication and leadership. Skilled in Yardi and compliance with Fair Housing regulations, driving operational efficiency and fostering positive tenant relationships.
Overview
18
18
years of professional experience
Work History
On-Site Property Manager
Sandpiper Hospitality
Manassas, VA
12.2024 - Current
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Identified customer needs and delivered relevant product solutions and promotions.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Ensured compliance with company policies, procedures, and regulations.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured that customer service standards were met or exceeded at all times.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
Assistant Community Manager
Hawthorn Senior Living, LLC.
Bristow, USA
10.2023 - 12.2024
- Co manage 149 unit independent senior living apts
- Assist community management in receiving rental payments, Issue rental recertification, resolve residents issues, on call for residents medical services
- Print and deliver monthly meal calendar, participate in each meal service
- Participate with daily activities with residents
- Negotiated with vendors and service providers for community events.
- Monitored community conversations and provided timely responses to inquiries.
- Updated resident accounts with latest personal information and recent payments.
- Provided administrative support to the Community Manager as needed.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Processed applications from prospective tenants or homeowners in a timely manner.
- Coordinated events for residents of the community.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Created and maintained relationships with local businesses, government agencies, and other organizations in the area.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
Customer Service Agent/ Liaison
Surburban Inn
Jeffersonville, USA
05.2021 - 07.2022
- Greet customers during the check in process
- Using exceptional communication explain hotel policy and procedures
- Coordinate with appropriate personnel to provide accurate information to the customers
- Verify customers information using a photo scanner
- Process customers payment by cash, debit, or credit card
- Issue room number and private key
- Stay alert for 16.5 hour shifts for any emergencies and availability for customer's needs
Self Employed/Supervisor
Tri-County Transportation
Cochran, USA
06.2021 - 05.2021
- Owned and operated Tri - County Transportation
- Provided services to the general public for medical and personal appointments and errands
- Maintained standard 8 passenger van, provided all maintenance and scheduled tune ups
- Scheduled appointments, documented passenger's name, amount of transportation, and destination
- Employed one driver, collected time sheet, incorporated appropriate deductions, and issued payment for hours worked
- Used clear and effective communication to explain companies' policy
- Owned and operated residential and professional cleaning business
- Employed one cleaner, provided required safety equipment and PPE
- Educated cleaner on chemicals used in the cleaning process, provided hands on training, documented hours worked, calculated wages, incorporated appropriate deductions
- Traveled out of state to subcontract commercial cleaning job with other companies
Rental Property/Manager
Self-Employed
Cochran, USA
08.2015 - 07.2020
- Assisted store manager with coordination, and implementation of store operations
- Trained staff, managed inventory, ensured employees and customers with a safe and clean store environment
- Supervised 3 employees, directed employees in tasks to perform and complete
- Provided exceptional customer service to customers
- Verified employees' hours worked for pay period
- Submitted payroll for processing
- Counted and deposited store's daily money count
- Inspected schedule and communicated with store manager of change
- Processed vendors and inventory counted each item for proficiency
- Assisted customers with refunds and exchanges of items
Property Manager
Lakeside Villa Apartments
Hawkinsville, USA
04.2007 - 11.2009
- Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of 100%
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
- Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving overall operational efficiency
- Developed and implemented emergency response plans, ensuring the safety and well-being of tenants in the event of unforeseen circumstances
- Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
- Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations
- Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial and reputational risks
Education
Associate of Science - Business Management
Millet-Motte Technical College
Wilmington, NC07.2014
Skills
- Management
- Commercial Cleaning
- Tenant Policy
- Time Management
- Conflict Resolution
- Budgeting and Financial Management
- Effective Communication
- Organizational Skills
- Payroll
- Retail Management
- Supervising Experience
- Management Recruiting
- Inventory Control
- Accounts Receivable
- Human Resources
- Merchandising
- Sales Management
- Cash Handling
- Leadership
- Cleaning Experience
- Bookkeeping
- Procurement
- Office Management
- Administrative Experience
- Property management
- Yardi
- Section 8
- Fair Housing regulations
- Accounting software
- Supervising experience
- Conflict management
- Customer service
- Windows
- Accounts receivable
- Account reconciliation
- Accounts payable
- Sales
- Interviewing
- Typing
- Cash handling
- Store management
- Recruiting
- Cash register
- Human resources
- Restaurant experience
- Profit & loss
- Hotel experience
- Communication skills
- Hospitality
- Warehouse experience
- LIHTC
- OneSite
- Property Leasing
Personal Information
Willing To Relocate: Anywhere
Timeline
On-Site Property Manager
Sandpiper Hospitality
12.2024 - Current
Assistant Community Manager
Hawthorn Senior Living, LLC.
10.2023 - 12.2024
Self Employed/Supervisor
Tri-County Transportation
06.2021 - 05.2021
Customer Service Agent/ Liaison
Surburban Inn
05.2021 - 07.2022
Rental Property/Manager
Self-Employed
08.2015 - 07.2020
Property Manager
Lakeside Villa Apartments
04.2007 - 11.2009
Associate of Science - Business Management
Millet-Motte Technical College
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