Amanda David
Cincinnati
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
Hyde Park Golf & Country Club
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Developed rapport with guests through personalized service that met individual preferences while adhering to company guidelines.
Bartender
Hap's Irish Pub
12.2022 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender
Frankie's Sips and Savories
04.2022 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Sales Development Representative
SelectQuote/Allied Insurance Partners
10.2020 - 11.2021
- Completed a three day training program on Medicare, Life, Auto, and Health Insurance
- Received inbound calls from customers from 20-50 states
- Made outbound calls on a variety of sales campaigns, generally 400-800 calls a day
- Educated clients on best Medicare plans available in the market
- Used technology and proven sales process to help clients meet their specific health needs
- Overcame competitive sales objections/positioned product against competition and based on customer needs
- Met and exceeded specific, attainable sales goals
- Provided a positive customer experience while working in a fast paced work environment
- Implemented proven techniques to qualify clients
- Stayed above 86% productivity on a monthly basis
- Completed continuous training on changes to script, Quality Assurance, and sales techniques
- In January, the slowest month of the year, I was 2nd in the company for sales conversion
- Consistently remained in the top tier, or top 75 advisors for sales
- Employed consultative approach to assess customer needs and challenges.
- Worked independently with minimal supervision.
Bartender
The National Exemplar and Southerby’s, Best Western Premier Hotel Restaurant
10.2019 - 01.2020
- Set up the bar and service well area by cutting fruit, stocking herbs, and organizing everything needed before shift
- Greeted and served customers and made sure they had an excellent fine dining experience
- Worked the service well, making drinks for the entire restaurant
- Took and served food and drink orders at the bar area, and bussed and cleaned the area between customers
- Took care of To-Go orders, hotel room service orders, and Uber orders
- Learned the wine menu, signature cocktails, and food menu to assist customers in choosing and/or pairing
- Ran the sales reports and balanced cash drawers
- Completed all closing/cleaning and shift duties at the end of each shift
- Worked all major holidays
- Attended all/most staff meetings before shifts every Saturday
- Helped with inventory once a month.
Bartender/Server
Mount Lookout Tavern
05.2016 - 12.2018
- Built relationships with customers to ensure future business
- Stocked before, during, and after each shift
- Completed opening and closing duties
- Balanced cash drawers and ran sales reports
- Mixed and served drinks and shots
- Took and served drink and food orders, on the floor and at the bar
- Assisted other team members when needed.
Epic HIM Credentialed Trainer
Partner Healthcare IT
01.2014 - 04.2014
- Comprehensive understanding of HIM lesson plans for ROI, Chart Deficiencies, and Coding
- Ability to perform tasks and provide “back pocket” information for HIM application
- Scored a 92% on HIM assessment
- Completed Educating the Epic End User interactive DVD course
- Attended job shadows at two different medical centers
- Worked with HIM ID to revise lesson plans and supervisor/staff quick start guides
- Provided class room assistance as a Super User HIM testing
- Reported to multiple HIM Analysts to run scanning tests and assist script testing for ROI, Chart Deficiencies, and Coding
- Basic understanding of certification manuals for ROI, Chart Deficiencies, and Coding
- Tested for functionality of ROI reports, authorization scanning, fax capability, duplication checking, billing requesters, status updates, ect.
- Tested for functionality of Deficiency Detective, reports, automatic deficiency triggers, automatic status updates, pool/staff assignment, completed/overdue/delinquent deficiency alerts, ect.
- Tested for functionality of work queues, code entry through HDM, manual code entry, coding completion, ED charges, ect.
- Ran scanning functionality tests for all document types through Media Manager using HPF ILE
- Tested Epic registration and enter/edit scanning
- HPF batch scanning, and ROI scanning
- Briefly tested dictation through Precyse.
Office Assistant
Infinity Management Inc
09.2012 - 12.2012
- Data entry
- Answered phones
- Read scripts.
Summer School Art Teacher
Stardust Academy
06.2012 - 08.2012
- Taught children between the ages of 9-12 years old
- Planned daily activities to introduce color theory and basic art techniques
- Offered a full time position as the school’s Art Director.
On Set Casting Assistant
Lara Atalla Casting
03.2012 - 06.2012
- In charge of all the extras (between 2-125 people depending on the day) on the Zero Dark Thirty movie set
- On set 12-15 hours a day, 6 days a week during production
- Gathered all the extra's information, such as photo copied ID's, head shots, contact information, schedule availability, costume measurements for wardrobe, ect.
- Entered all information into a database for future reference
- Made sure all extras knew time and location of pick up points and arrived on time
- Maintained continuous communication with the 1st and 2nd Assistant Director, Casting Office, Wardrobe, Hair and Make up, Transportation Office, Payroll, and Extras throughout the workday
- Went to Gaza Refugee Camp to take headshots, measurements, photo copied ID’s, and contact information of refugees to potentially offer them work
- Made sure that all extras received payment at the end of each workday.
Set Designer
Stardust Academy
10.2011 - 12.2011
- Set Designer for The Lion King play
- Painted and embellished masks for dancers
- Assigned and supervised tasks to volunteer students and staff members to help with the painting and placement of props on the stage
Bartender/Server
Mount Lookout Tavern/Million’s Cafe
01.2010 - 09.2011
- Built relationships with customers to ensure future business
- Stocked before and after each shift
- Completed opening and closing duties
- Balanced cash drawers and ran sales reports
- Mixed and served drinks.
Sales Associate
Cincinnati Tan Company
03.2008 - 01.2010
- Certified sales associate
- Informed customers of promotions, available tanning packages, each bottle of lotion and the ingredients, ect.
- Bed detailing
- Attended lotion seminars to increase product knowledge and sales
- Completed cleaning duties such as sanitizing beds, washing towels and eyewear
- Built trusting relationships with customers
- Ran sales reports and balanced drawers.
Sales Associate, Key holder
Karisma Klothing
02.2007 - 01.2008
- Dressed mannequins each shift
- Made sure all clothes and shelves were neat and presentable at all times
- Knowledge of designer jean styles and how they fit
- Assisted manager with new shipments, putting them in the system and out on the floor
- Knowledge of product placement and display to attract sales
- Built a trusting relationship with customers to ensure future business
- Cleaned and ran sales report, balanced drawers, and dropped money at the end of the night.
Education
No Degree - Life, Health, And Accident
Hondros
Cincinnati, OHSkills
- Needs Determination
- Problem Solving
- Relationship Development
- Service-Oriented
- Upbeat and Positive Personality
- Upselling Products and Services
- Sales Quota Achievement
- Inbound and Outbound Calling
Skills
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Patient and Empathetic
Contact
Cincinnati, Ohio 45208
Certification
- Life and Health Insurance License - Ohio Department of Insurance.
Timeline
Bartender
Hyde Park Golf & Country Club
06.2023 - Current
Bartender
Hap's Irish Pub
12.2022 - 06.2023
Bartender
Frankie's Sips and Savories
04.2022 - 11.2022
Sales Development Representative
SelectQuote/Allied Insurance Partners
10.2020 - 11.2021
Bartender
The National Exemplar and Southerby’s, Best Western Premier Hotel Restaurant
10.2019 - 01.2020
Bartender/Server
Mount Lookout Tavern
05.2016 - 12.2018
Epic HIM Credentialed Trainer
Partner Healthcare IT
01.2014 - 04.2014
Office Assistant
Infinity Management Inc
09.2012 - 12.2012
Summer School Art Teacher
Stardust Academy
06.2012 - 08.2012
On Set Casting Assistant
Lara Atalla Casting
03.2012 - 06.2012
Set Designer
Stardust Academy
10.2011 - 12.2011
Bartender/Server
Mount Lookout Tavern/Million’s Cafe
01.2010 - 09.2011
Sales Associate
Cincinnati Tan Company
03.2008 - 01.2010
Sales Associate, Key holder
Karisma Klothing
02.2007 - 01.2008
- Life and Health Insurance License - Ohio Department of Insurance.
No Degree - Life, Health, And Accident
Hondros
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