AMANDA DAVIS
LAKEWOOD,CO
Summary
Confident and focused Medical Receptionist and Billing Specialist with 7 years of experience. Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Rocky Mountain Cancer Centers
04.2023 - Current
- Customer Service Core Values
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Frequently double-checked patient histories and current information while reviewing the scheduling follow-ups and other appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Organized paperwork such as charts and reports for office and patient needs.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Biller, Accounts Receivable
CO physician partners
Lakewood, CO
04.2022 - 04.2023
- Maintained accurate records of customer accounts, payments and payment plans.
- Achieved performance goals on consistent basis.
- Processed debtor payments and updated accounts to reflect new balance.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Trained new team members on scripts, company services, and collection strategies.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Directed day-to-day collections functions.
- Reached out to approximately [Number] account holders daily.
- Processed payments and applied to customer balances.
Medical call center account representative
Healthcare outsourcing network
Lakewood, CO
09.2017 - 04.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Trained new personnel regarding company operations, policies and services.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Attended telephone skills and program information training sessions to boost aptitude.
- Sought ways to improve processes and services provided.
1STAR ONSITE MANAGER
LIFESTORAGE
10.2012 - 08.2017
- I obtained much experience in many areas related to this company's current goals, including expanding international sales For example, helped improve international sales at previous company by over 25% and overturning occupancy from below 50% to over 95% in short time frames Sales background and planning ability will help to facilitate that growth
- Managing day to day operations of site Customer Service Core Values Reinforcing clear and aligned expectations, performance and accountability with all associates Renting storage spaces & selling store merchandise Working face-to-face with customers, providing excellent service and build excellent rapport with new and existing customers, while enhancing customer service and sales skills and experience Accepting payments and completing daily bank deposits Keeping property and office and property clean, safe, and professional.
Education
HIGH SCHOOL DIPLOMA -
WEST LAUDERDALE HIGH COLLINSVILLE
Collinsville, MS01.2005
Skills
- Athena IDX Indigo
- I Know Med G2
- HIPAA
- Centricity
- Epic
- Microsoft
- Itemized Statement Preparation
- Services Rendered
- Documentation
- Customer Contact
- Discount Calculation
- Relationship Building
- Sales Tickets
- Statement Distribution
Timeline
Medical Receptionist
Rocky Mountain Cancer Centers
04.2023 - Current
Medical Biller, Accounts Receivable
CO physician partners
04.2022 - 04.2023
Medical call center account representative
Healthcare outsourcing network
09.2017 - 04.2022
1STAR ONSITE MANAGER
LIFESTORAGE
10.2012 - 08.2017
HIGH SCHOOL DIPLOMA -
WEST LAUDERDALE HIGH COLLINSVILLE
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