Amanda Davis
Ector,TX
Summary
Proven Account Specialist at Capio Partners, adept in terms negotiation and customer engagement, significantly enhancing client relationships and compliance. Excelled in schedule coordination and report writing, driving operational excellence and profitability. Skillfully balanced rigorous due diligence with strategic customer relationship development, fostering trust and loyalty. Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about practices and documentation requirements. Enthusiastic Account Specialist eager to develop company business by providing top-notch customer service and sales support. Ready to offering 5 years' experience in any type of enviroment. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Specialist
Capio Partners
03.2024 - 05.2024
- Adhered to standards of quality and service as well as all compliance requirements.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Observed financial transaction laws and regulations for full accounts compliance.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Driver Manager
Fedex
10.2015 - 01.2023
- Addressed driver communications and provided required data to drivers.
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Identified process breakdowns and developed improvement plans to resolve.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Driver
Taps
01.2013 - 09.2015
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed all relevant traffic laws and safety regulations.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Drove safely in various weather and road conditions to avoid accidents.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Minimized liability by consistently following road rules when driving.
Assistant Manager
Valero
04.2011 - 01.2013
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Defined clear targets and objectives and communicated to other team members.
Education
No Degree - Phlebotomy
Kiamichi Technology Center - Durant
Durant, OK03.2012
High School Diploma -
North Lamar High School
Paris, TX05.2005
Skills
- Due diligence
- Terms negotiation
- Advertising Strategies
- Customer Engagement
- Documentation skill
- Account updating
- Customer relationship development
- Schedule Coordination
- Report Writing
- Client Engagement
Certification
- Certified Phlebotmist
Timeline
Account Specialist
Capio Partners
03.2024 - 05.2024
Driver Manager
Fedex
10.2015 - 01.2023
Driver
Taps
01.2013 - 09.2015
Assistant Manager
Valero
04.2011 - 01.2013
No Degree - Phlebotomy
Kiamichi Technology Center - Durant
High School Diploma -
North Lamar High School
- Certified Phlebotmist
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