Amanda Davis
Wurtsboro
Summary
Dynamic Customer Service Manager with a proven track record at Shoprite Supermarkets, adept at resolving complaints and enhancing customer loyalty. Skilled in team leadership and effective workflow management, I foster a collaborative environment that boosts morale and productivity, successfully reducing customer complaints through proactive problem-solving and exceptional interpersonal communication.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Shoprite Supermarkets
10.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Front End Department Manager
Lowes
09.2017 - 10.2021
- Coordinated promotional displays at the front end of the store to increase visibility of special offers or seasonal items among customers passing through checkout lanes.
- Implemented new processes for returns and exchanges, simplifying the process for both employees and customers.
- Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
- Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
- Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
Cashier
Stop & Shop
02.2014 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
The Avenue
03.2008 - 07.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Wallkill High School
Wallkill, NY09-2004
Skills
- Customer service
- Problem-solving
- Customer focused
- Time management
- Training and mentoring
- Excellent time management skills
- Exceptional interpersonal communication
- Team building and leadership
- Effective workflow management
Timeline
Customer Service Manager
Shoprite Supermarkets
10.2021 - Current
Front End Department Manager
Lowes
09.2017 - 10.2021
Cashier
Stop & Shop
02.2014 - 09.2016
Assistant Manager
The Avenue
03.2008 - 07.2012
High School Diploma -
Wallkill High School
Similar Profiles
Ryan MilosRyan Milos
Stocking Associate at ShopRite SupermarketsStocking Associate at ShopRite Supermarkets
Meredith SavarinoMeredith Savarino
Book Keeper Cash Office at ShopRite SupermarketsBook Keeper Cash Office at ShopRite Supermarkets
Michael RosatoMichael Rosato
Deli Manager at ShopRite SupermarketsDeli Manager at ShopRite Supermarkets