Amanda Davis
Summary
Results-driven professional with a strong independent drive for success. Demonstrates rapid adaptability and proficiency in both macOS and Windows environments. A collaborative team player dedicated to delivering exceptional customer support and enhancing client satisfaction. Committed to continuous improvement and leveraging skills to contribute positively to organizational goals.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
Teachstone
08.2021 - 02.2025
- Assisted 75+ customer inquiries daily via phone, email, and chat with a 98% KPI scores on a frequent basis.
- Built and maintained relationships with customers and vendors alike.
- Managed complex issues and tracked outcomes using Salesforce, Microsoft 360, and Access.
- Warehouse collaboration with the process of shipment including returns, refunds and purchases through Big Commerce.
- Trained and mentored 10+ new hires over a 3 1/2 year career in conflict resolution and customer engagement protocols.
- Addressed small financing roles such as quotes, invoices, payment and refunds through Stripe and Cvent.
- Collaborated with Sales and Marketing teams to support successful product rollouts and service/ public website updates.
- Utilized CRM applications such as 365 , Zoom, Slack and Teams.
English Tutor
Bibo Global Opportunity
01.2017 - 03.2021
- Tutored over 200 international students in conversational and written English for business and university.
- Assessed language progress, created custom learning plans, and used digital tools like the Bibo international website to enhance learning and understanding.
- Maintained 4.8/5 average satisfied rating through consistent, engaging instruction.
- Helped students prepare for exams, interviews, and overseas travel
- Highest retention rate overall on website due to high satisfaction rate.
Travel Agent
Apple Vacations
06.2015 - 02.2017
- Knowledge of over 50 hotels, resorts and their amenities Apple Vacations offers.
- Knowledge of weather patterns and global disturbances to almost guarantee the best time to travel.
- Knowledge of the latest TSA and Flight regulations to ensure positive trip experience.
- Assisted countless customers in creating the perfect get away through internal apple vacations booking system. Up selling excursions, hotel upgrades and perks.
- Always kept 89-90% KPI and retention allowing repeated clients and customers.
- On going training and knowledge of Government regulations and changes concerning visas, passports and traveling over seas.
Education
Some College Courses -
High School Diploma - undefined
01.2012
Skills
- Virtual customer assistance
- Salesforce
- Skilled in Microsoft Office applications
- Real-time dialogue management
- Telecommunications support
- Travel logistics coordination
- Training facilitation
Timeline
Senior Customer Service Representative
Teachstone
08.2021 - 02.2025
English Tutor
Bibo Global Opportunity
01.2017 - 03.2021
Travel Agent
Apple Vacations
06.2015 - 02.2017
High School Diploma - undefined
Some College Courses -
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