Amanda Day
Lexington Park ,MD
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Kaiser Permanente
09.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
Security Officer
BLACKSTONE CONSULTING/ Kaiser Permanente
06.2016 - 09.2022
- Periodic walking tours to interior and exterior secure areas
- Check for irregularities of suspicious activities and persons
- Be in charge of preserving order
- May enforce regulations pertaining to personnel and visitors
- Protecting staff and property from theft or damage, or persons from hazards or interference, including the potential for violence in the work place
- Control access to client facility through the admittance process
- Maintains and displays good public relations skills when interacting with visitors and staff
- Monitors entrances and exits
- Provides information regarding the facility and surrounding areas as requested by visitors
- Prevents unapproved or unlawful entry
- Prepare logs or reports as required for post, requiring detailed narrative reports
- Observes and reports incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Customer Service Associate/Cashier
Lowes
03.2014 - 05.2016
- Cashiers with Lowe's primarily perform monetary transactions
- In addition to conducting sales transactions, Lowe's cashiers must also perform other customer service duties, such as handling refunds, making returns, and filing orders for specialty products
- Depending on the store location and available staff, Lowe's cashiers may need to perform other jobs, such as sales, stocking, and cleaning responsibilities.
Customer Service Associate
Office Depot
03.2013 - 01.2014
- The Customer Service Specialist (CSS) is responsible for providing an exceptional in-store customer service experience through proactively engaging with and working to make the customer satisfied in every interaction
- Utilizing Office Depot's proven sales principles, the CSS must interact with every customer in their zone, and adjacent zones, as needed, to drive incremental sales opportunities and ensure every customer's shopping needs are met.
Armed Security Officer
Glasgow Secuirty
03.2009 - 03.2010
- Patrolled assigned areas on foot or in a vehicle to ensure personal, building, and equipment security
- Examined doors, windows, and gates to determine that they are secure
- Informed and warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
- Provided escort services for visitors, students, staff, faculty, and individuals responsible for transportation of monies to or from different location as required
- Provided public assistance, including lockout services and information
- Watched for and reported irregularities, such as fire hazards, leaking water pipes, and security doors left unlocked; sounded alarm during fire outbreak and the presence of unauthorized persons
- Performed periodic checks of emergency call boxes and street lights to ensure proper functioning; reported malfunctions as required
- Prepared routine, standardized reports
- Drove company's vehicle, providing safe and efficient transportation of company's goods and personnel
- Performed miscellaneous job-related duties as assigned.
Loss Prevention Officer
Grand Hyatt Hotel
05.2006 - 12.2007
- Patrolled assigned areas on foot or in a vehicle to ensure personal, building, and equipment security
- Examined doors, windows, and gates to determine that they are secure
- Informed and warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
- Provided escort services for visitors, students, staff, faculty, and individuals responsible for transportation of monies to or from different location as required
- Provided public assistance, including lockout services and information
- Watched for and reported irregularities, such as fire hazards, leaking water pipes, and security doors left unlocked; sounded alarm during fire outbreak and the presence of unauthorized persons
- Performed periodic checks of emergency call boxes and street lights to ensure proper functioning; reported malfunctions as required
- Prepared routine, standardized reports
- Drove company's vehicle, providing safe and efficient transportation of company's goods and personnel
- Performed miscellaneous job-related duties as assigned.
Security Officer
Securitas Security
05.2005 - 09.2006
- Patrolled assigned areas on foot or in a vehicle to ensure personal, building, and equipment security
- Examined doors, windows, and gates to determine that they are secure
- Informed and warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
Security Guard
CES Security
02.2003 - 03.2004
- Patrolled assigned areas on foot or in a vehicle to ensure personal, building, and equipment security
- Examined doors, windows, and gates to determine that they are secure
- Informed and warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
Education
Certificate - Retail Security Awareness FEMA
FEMA
Certificate - Emergency Management Institute
FEMA
01.2014
A.S.S. - Criminal Justice
Florida Institute of Technology
01.2012
Diploma - General Studies
Potomac High School
01.2001
Skills
- Customer Service
- Access Control
- System Monitoring
- Retail Security Awareness FEMA Certificate
- Emergency Management Institute FEMA Certificate
Personal Information
Title: Security Specialist
Awards
Service & Sales Employee Incentive - February 2014 Top Front EPP Close Rate - February 2014 14.29% for the Fiscal Year Close Rate - Achievement Award - October 2014 Front End EPP Close Rate of 14.91%
Timeline
Medical Receptionist
Kaiser Permanente
09.2022 - Current
Security Officer
BLACKSTONE CONSULTING/ Kaiser Permanente
06.2016 - 09.2022
Customer Service Associate/Cashier
Lowes
03.2014 - 05.2016
Customer Service Associate
Office Depot
03.2013 - 01.2014
Armed Security Officer
Glasgow Secuirty
03.2009 - 03.2010
Loss Prevention Officer
Grand Hyatt Hotel
05.2006 - 12.2007
Security Officer
Securitas Security
05.2005 - 09.2006
Security Guard
CES Security
02.2003 - 03.2004
Certificate - Retail Security Awareness FEMA
FEMA
Certificate - Emergency Management Institute
FEMA
A.S.S. - Criminal Justice
Florida Institute of Technology
Diploma - General Studies
Potomac High School