Christopher Dean
Cedar Park,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.
Overview
22
22
years of professional experience
18
18
years of post-secondary education
Work History
Receptionist
Mercy Veterinary Hospital and Pet Resort
Leander
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Receptionist
Block House Creek Animal Hospital
Cedar Park, TX
09.2023 - 09.2024
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Entered data from pet records and office visits into computer system.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Vet Technician Assistant/Receptionist
Parmer Lane Pet Hospital
Cedar Park, Texas
10.2021 - 09.2023
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted senior staff with blood analyses and physical assessments.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Managed multi-line phone system and pleasantly greeted patients.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Veterinary Customer Service Representative
Arlington Animal Hospital
Riverside, CA
08.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured and compounded medications following standard procedures.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Checked patient insurance, demographic and health history to keep information current.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Answered owner animal health questions and advised on best care practices.
- Cleaned and disinfected exam areas.
- Entered data from pet records and office visits into computer system using VIA.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Completed and filed financial documentation for accounting purposes.
Night Auditor
Best Western Hotel
San Juan Capistrano, CA
08.2019 - 08.2020
- Balanced hotel accounts and resolved discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Reported financial data and updated financial records in ledgers and journals.
- Followed company security and check-in policies and procedures and reported suspicious activity to Manager.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Explained details regarding property to acclimate patrons to resort environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Planned coverage needs and organized services to support incoming special events.
- Checked requests and room service for accuracy and guests needing assistance.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Logged wake-up call requests and set up automatic rings in system.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Reviewed checklist on daily basis and planned shift accordingly.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Performed nightly updates to room charges and rates.
- Monitored facility security for guest and personnel safety.
Night Auditor
Quality Inn and Suites
Lake Elsinore, CA
05.2019 - 08.2019
- Balanced hotel accounts and resolved discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Reported financial data and updated financial records in ledgers and journals.
- Followed company security and check-in policies and procedures and reported suspicious activity to [Job Title].
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Explained details regarding property to acclimate patrons to resort environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Planned coverage needs and organized services to support incoming special events.
- Checked requests and room service for accuracy and guests needing assistance.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Logged wake-up call requests and set up automatic rings in system.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Reviewed checklist on daily basis and planned shift accordingly.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Performed nightly updates to room charges and rates.
- Monitored facility security for guest and personnel safety.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
Night Auditor
Best Western Hotels and Resorts
San Juan Capistrano, CA
11.2018 - 03.2019
- Balanced hotel accounts and resolved discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Reported financial data and updated financial records in ledgers and journals.
- Followed company security and check-in policies and procedures and reported suspicious activity to [Job Title].
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Explained details regarding property to acclimate patrons to resort environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Planned coverage needs and organized services to support incoming special events.
- Checked requests and room service for accuracy and guests needing assistance.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Logged wake-up call requests and set up automatic rings in system.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Reviewed checklist on daily basis and planned shift accordingly.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Performed nightly updates to room charges and rates.
- Monitored facility security for guest and personnel safety.
Night Porter
Disneyland
Anaheim, CA
08.2015 - 10.2018
- Monitored proper and safe waste disposal.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Communicated with coworkers and managers about completed duties.
- Completed sweeping, mopping and window-cleaning.
- Increased workplace safety by reporting potential hazards to Manager.
- Adhered to company safety regulations and OSHA requirements.
- Checked inventory levels for basic and deep cleaning products and placed orders to restock.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Scraped, washed and efficiently re-stacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Maintained clean, trash-free work spaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Learned other teammates' work tasks to train as backup.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
Custodian
Disneyland
Anaheim, CA
01.2012 - 01.2013
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
- Reported vandalism or other damage to property to supervisor.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Moved furniture for cleaning and set up for special events.
- Collected, sorted and transported recyclable materials.
- Kept building spaces premises clean inside and outside.
- Operated compactors and balers to discard cardboard boxes and trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
Culinary Specialist
United States Navy
Norfolk, VA
01.2004 - 01.2009
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Met production requirements for banquet and outlet desserts and breakfast pastries.
- Ordered and received products and supplies to stock kitchen areas.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned food preparation equipment, work areas and counters or tables.
- Prepared ingredients and cooked food using standardized recipes and food preparation checklists.
- Grilled, cooked and fried foods such as french fries, eggs and pancakes.
- Served customers at steam tables with proper cooking, plating and delivery.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored employee activities, confirming compliance with security regulations.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Participated in staff meetings, special events and professional development activities.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
- Directed logistical training procedures in accordance with military regulations.
- Implemented established protocols, upholding all safety standards through project completion.
- Patrolled perimeters of operating bases to guard against raids, suicide bombers and other attacks on forward areas of operation.
Education
Associate of Applied Science - Anthropology and History
Rancho Santiago Community College
Santa Ana, CA 01.2010 - Current
High School Diploma -
Villa Park High School
Villa Park, CA 09.2001 - 06.2004
Skills
Creative problem solving
Report preparation
Complaint resolution
Money handling abilities
Good listening skills
Timeline
Receptionist
Mercy Veterinary Hospital and Pet Resort
09.2024 - Current
Receptionist
Block House Creek Animal Hospital
09.2023 - 09.2024
Vet Technician Assistant/Receptionist
Parmer Lane Pet Hospital
10.2021 - 09.2023
Veterinary Customer Service Representative
Arlington Animal Hospital
08.2020 - 06.2021
Night Auditor
Best Western Hotel
08.2019 - 08.2020
Night Auditor
Quality Inn and Suites
05.2019 - 08.2019
Night Auditor
Best Western Hotels and Resorts
11.2018 - 03.2019
Night Porter
Disneyland
08.2015 - 10.2018
Custodian
Disneyland
01.2012 - 01.2013
Associate of Applied Science - Anthropology and History
Rancho Santiago Community College
01.2010 - Current
Culinary Specialist
United States Navy
01.2004 - 01.2009
High School Diploma -
Villa Park High School
09.2001 - 06.2004