AMANDA DEES
Robinson,TX
Summary
Experienced Coordinator with proven background in project management and team leadership. Skilled in streamlining operations, improving productivity, and fostering cross-functional collaboration. Known for successfully coordinating multiple projects simultaneously while meeting critical deadlines. Display strong communication skills coupled with problem-solving abilities that have positively impacted previous workplaces.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Franchise Coordinator I
Neighborly
Waco, TX
12.2018 - Current
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Collaborated with Vice President to successfully plan, develop, and implement the Mentor Shop Program.
- Researched market trends to optimize sales approach
- Played a vital role in enhancing company's revenue by 5% through contribution to the department's sales initiative.
- Successfully implemented Mentor Shop Program by effectively communicating objectives, assigning multi-phase activities and coordinating timelines across client, teams, departments.
- Developed strategies to improve operational procedures and reduce costs.
- Analyzed data to identify trends in customer behavior and preferences.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Conducted regular training sessions for staff members on new software programs or processes.
- Prepared detailed expense reports for all departmental activities.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Facilitated communication between different departments in order to resolve issues quickly.
- Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.
- Enhanced performance through collaboration with diverse teams.
- Planned and managed operations to achieve objectives within budgets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
AAD Spa Director I
Facelogic Spa
Waco, TX
05.2005 - 12.2018
- Established strong connections with customers to meet their treatment expectations and demonstrate their value.
- Scheduled work hours for every staff member.
- Facilitated goal-setting discussions during regular employee meetings to enhance team productivity.
- Implemented new policies maximizing spa's financial potential
- Oversaw inventory logistics with attentiveness.
- Maintained high standards of work and customer satisfaction through effective management and guidance of spa team
- Monitored and maintained employee time records with precision and accuracy
- Supervised operations to achieve excellent quality and technique
- Recruited and screened high-quality candidates to expand the employee base
- Guaranteed excellence by training each employee personally in several roles within the spa.
- Effectively addressed and reconciled disputes involving staff and customers
- Created and maintained a professional networking relationship within the community.
- Developed and implemented spa policies, procedures, and operational standards.
- Created and managed annual budgets for each department within the spa.
- Supervised all staff members to ensure compliance with quality assurance standards.
- Conducted regular performance reviews to evaluate employee productivity and effectiveness.
- Organized training programs for employees on new treatments or products offered by the spa.
- Developed marketing strategies to attract new customers while retaining existing clientele base.
- Analyzed financial statements regularly to assess profitability of the business.
- Provided support to team members regarding customer service issues or product knowledge questions.
- Negotiated contracts with vendors related to supplies or services needed for daily operations.
- Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
- Created seasonal and targeted offers to enhance visibility and generate revenue.
- Oversaw spa renovation, coordinated with vendors and managed transactions.
- Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
- Used social media content on Instagram, Facebook and LinkedIn to build revenue.
- Used print advertising, SEO strategy and industry referrals to build client base.
Facelogic International Headquarters
Facelogic Spa LLC
Carlsbad, CA
02.2007 - 02.2016
- Responded promptly to inquiries from internal or external sources related to the unit's operations.
- Advised commanders on decisions related to mission planning or execution when appropriate.
- Assisted in developing new processes or procedures that improved efficiency within the organization.
- Managed and maintained administrative operations of the headquarters company.
- Developed, implemented, and monitored policies and procedures to ensure compliance with regulations.
- Conducted training for all assigned personnel on a variety of topics related to their duties.
- Maintained records of personnel actions and other documents in accordance with applicable regulations.
- Coordinated with higher headquarters to ensure efficient execution of orders and directives.
- Facilitated communication between command elements at all levels of the organization.
- Represented the unit during meetings with external stakeholders such as government agencies or contractors.
- Performed inspections of facilities, equipment, and personnel to verify adherence to safety protocols.
- Evaluated performance appraisals submitted by supervisors within the unit for accuracy and completeness.
- Oversaw new teammate training for completeness and compliance.
- Developed a comprehensive mentoring program to support new employees in their transition into the company.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Facilitated group activities for mentors and mentees to build relationships and foster collaboration.
- Assisted senior management with identifying high potential candidates for leadership positions within the organization.
- Developed comprehensive business plans and strategies for start-up companies.
- Created financial models to analyze the profitability of start-ups.
- Managed day-to-day operations of the startup including staffing, budgeting, scheduling and resource allocation.
- Organized events such as conferences or seminars aimed at increasing awareness about the startup's offerings among potential customers and clients.
- Analyzed data from various systems in order to measure performance metrics like conversion rates or ROI from different initiatives taken by the startup company.
- Kept patient care protocols and clinical trial operations in compliance.
Education
Operators License - Cosmetology
McLennan Community College
Waco, TX05-2004
Skills
- Work Efficiency
- Strong Verbal Communication
- Conflict Resolution
- Engaging Public Speaking
- Skilled Negotiator
- Team Empowerment
- Project Management
- Administrative Leadership
- Financial Management
- Consulting
- Staff Supervision
- Process Improvement
- Strategic Planning
- Relationship Building
- Regulatory Compliance
- MS Office
- Writing Requirements
- Presenting Ideas and Plans
- Scheduling expertise
- Staff Management
- Schedule Management
- Customer Service
- Operations Management
- Business Development
- Best Practices Implementation
Accomplishments
- Mentored 8 spas within the Facelogic franchisee to achieve their personal business goals.
- Received Top Quarterly Sales within the entire franchise 4 years in a row as an individual.
- Received the Top Grossing Spa Award within the entire franchise 7 times as acting Spa Director.
- Served as a chair on the McLennan County Board of Educational Advisory for the Cosmetology Department for 2 consecutive years.
- Owned and operated my own personal business for 9 years.
- Completed 4 classes of leadership driven continuing education classes.
Certification
- Leadership Bus course
- Design Your Life course
- 6 Franchise Business Coaching Courses
Timeline
Franchise Coordinator I
Neighborly
12.2018 - Current
Facelogic International Headquarters
Facelogic Spa LLC
02.2007 - 02.2016
AAD Spa Director I
Facelogic Spa
05.2005 - 12.2018
Operators License - Cosmetology
McLennan Community College