Amanda Dekle
Effie,LA
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
22
22
years of professional experience
Work History
Bank Customer Service Representative
Arise Virtual Solutions Inc.
Effie, LA
07.2025 - Current
- Assisted customers with account inquiries and transaction requests.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated clients on banking products and services to enhance their financial literacy.
- Collaborated with team members to ensure smooth branch operations and customer service delivery.
- Maintained accurate records of customer interactions and transactions using banking software.
- Verified customer identification information with the applicable documents according to bank policies.
Office Manager
Joel's Auto Sales
Alexandria, Louisiana
11.2021 - 07.2025
- Managed daily office operations and maintained efficient workflow.
- Coordinated schedules and appointments for staff and management.
- Oversaw inventory management and ordered supplies as needed.
- Trained new employees on office policies and procedures.
- Prepared reports on office activities and employee performance.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
Title Clerk
Moore Finance Company
Alexandria, Louisiana
05.2005 - 11.2021
- Processed vehicle title applications and documentation for accuracy and compliance.
- Managed electronic filing systems to maintain organized records of title transactions.
- Communicated with dealerships to facilitate timely processing of vehicle titles.
- Verified accuracy of title documents for completeness and correctness.
- Processed and maintained title files, implementing security measures to protect data.
- Supervised records clerks and title examiners, offering assistance when needed.
Manager Trainee
Tower Loan
Pineville, Louisiana
02.2004 - 05.2005
- Assisted customers with loan applications and financial inquiries.
- Collaborated with team members to streamline workflow processes.
- Engaged with clients to build relationships and ensure satisfaction.
- Created detailed monthly reports tracking employee progress and highlighting areas of improvement.
- Met with customers to discuss options for selection of products and services.
Education
GED -
Bunkie High School
Bunkie, LA05-2003
Skills
- Customer service
- Banking software
- Compliance verification
- Account management
- Financial education
- Customer relationship management
- Office operations
- File organization
- Problem solving
- Effective communication
Timeline
Bank Customer Service Representative
Arise Virtual Solutions Inc.
07.2025 - Current
Office Manager
Joel's Auto Sales
11.2021 - 07.2025
Title Clerk
Moore Finance Company
05.2005 - 11.2021
Manager Trainee
Tower Loan
02.2004 - 05.2005
GED -
Bunkie High School
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