Amanda Delgado
Homestead,Florida
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic environments and bring value through all my experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Americas Best Contacts And Eyeclasses
08.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
4th Key Manager
PetSupermarket
07.2018 - 08.2021
- Assisted in the development of marketing strategies for increased customer engagement and sales growth.
- Oversaw daily operations, ensuring a smooth and efficient work environment for staff members.
- Trained new employees on company policies, procedures, and best practices to ensure consistent high-quality service delivery.
- Analyzed sales data to identify trends and areas for improvement, resulting in better-informed decision making on merchandise assortment and pricing adjustments.
- Implemented visual merchandising guidelines to create an appealing shopping experience for customers, driving higher foot traffic into the store.
- Addressed customer concerns promptly and professionally, fostering a reputation for outstanding customer service within the community.
- Participated in local community events as a representative of the company brand, cultivating strong relationships with potential customers and partners.
- Continuously updated product knowledge through regular training sessions and industry research, ensuring a well-informed staff capable of providing expert advice to customers.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed customer needs and delegated tasks to employees for optimal coverage.
Education
Bachelor of Arts - Education
Florida International University
Miami, FL12.2023
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06.2017
Skills
- Meeting Deadlines
- Problem-Solving Skills
- Customer Service
- Time Management
- Reliable and Punctual
- Multitasking
- Adaptability
- Positive Role Model and Mentor
- Inquiry-Based Learning
- Critical Thinking
Certification
Florida Educator's Certification, authorized by Florida Department of Education, 1/24/2024.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Associate
Americas Best Contacts And Eyeclasses
08.2021 - Current
4th Key Manager
PetSupermarket
07.2018 - 08.2021
Bachelor of Arts - Education
Florida International University
High School Diploma -
John A. Ferguson Senior High School