Amanda Delgado
Corona
Summary
Detail-oriented Attractions Hostess managing smooth operations of attractions during long-standing hours. Greets and welcomes guests to drive guest satisfaction. Maintains awareness during attraction operation to keep guests and staff in emergency situations. Facilitates guest experience by answering questions and resolving concerns.
Overview
8
8
years of professional experience
Work History
Attractions Hostess and Trainer
The Disneyland Resort
Anaheim
02.2019 - Current
- Greeted and welcomed guests in a friendly and professional manner.
- Mentored and supervised cast members performing various tasks associated with running the attraction.
- Conducted daily inspections of all attractions to ensure that they are operating properly according to established guidelines.
- Communicated effectively with fellow cast members to operate efficiently and safely
- Resolved guest concerns in an efficient and professional manner.
- Greeted and assisted guests to foster positive experiences.
- Answered guest queries and satisfied guest concerns to improve overall customer satisfaction.
Seasonal Operations Professional
Tiffany & Company
Costa Mesa
10.2022 - 12.2022
- Connected with Client Advisors and Management to respond efficiently to client requests.
- Improved the client experience with hospitality and store amenities to create outstanding experiences by being courteous and attentive to each client.
- Ensured all hospitality areas are fully stocked and clean.
- Being an enthusiastic brand ambassador by greeting clients in a timely manner and connecting with each of them to ensure they have a memorable and positive experience with the Tiffany brand.
Seasonal Customer Service Advisor
The LEGO Group
Remote
07.2020 - 02.2021
- Remotely worked for LEGO Customer Service by assisting all customers with any questions, comments and concerns by answering emails, phone calls and chat logs.
- Upheld LEGO Premium Customer Service standards through every interaction by having a positive attitude and using active listening skills to improve the customer experience.
- Utilized Customer Relationship Management (CRM) to document every interaction by each customer to ensure the account is notated with correct information.
Disney College Program: PhotoPass Photographer
Walt Disney World Resort
Orlando, FL
05.2018 - 01.2019
- Created memories that will last a lifetime for Guests of The Walt Disney World Resort by taking photographs of them at park icons or with characters.
- Provided support for guests who wanted their photos re-taken due to overexposure or incorrect camera settings.
- Maintained a comfortable and courteous environment when photographing guests by being friendly, positive and fun.
- Worked closely with Entertainment to monitor safe guest interactions with character meet and greets across Walt Disney World.
Disney College Program: Attractions Host
Walt Disney World Resort
Orlando, FL
01.2017 - 07.2017
- Worked closely with my coordinators and leaders to create an efficient operation at Big Thunder Mountain Railroad.
- Helped guests with any questions or concerns regarding their visit in a courteous manner.
- Maintained a positive attitude and professional demeanor at all times.
- Operated ride systems according to established guidelines to maintain guest safety at all times.
Education
Master of Arts - Public Relations
California Baptist University
Riverside, CA12-2019
Bachelor of Arts - Communications
Grand Canyon University
Phoenix, AZ04-2018
Skills
- Customer service expertise
- Strong interpersonal skills
- Guest Assistance
- Safety Procedures
- Problem-Solving
- Problem-solving abilities
- Team Collaboration
- Adaptability and Flexibility
Timeline
Seasonal Operations Professional
Tiffany & Company
10.2022 - 12.2022
Seasonal Customer Service Advisor
The LEGO Group
07.2020 - 02.2021
Attractions Hostess and Trainer
The Disneyland Resort
02.2019 - Current
Disney College Program: PhotoPass Photographer
Walt Disney World Resort
05.2018 - 01.2019
Disney College Program: Attractions Host
Walt Disney World Resort
01.2017 - 07.2017
Master of Arts - Public Relations
California Baptist University
Bachelor of Arts - Communications
Grand Canyon University
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